Assistant Operations Manager

WeDriveU • Boston, MA

10d • Onsite

About The Position

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities. 3rd Shift - 5:00pm - 3:00am

Requirements

• Minimum of 1 year of experience in Operations Management
• Ability to multitask and pay extreme attention to detail
• Self-motivated with the ability to prioritize and problem solve
• Knowledge of Google Suite with intermediate to advanced excel skills
• Outstanding interpersonal and communication skills
• Excellent customer service skills
• Able to lift 25+ pounds, climb stairs, and be on your feet for an extended period

Nice To Haves

• Experience in public or private alternative transportation demand management (TDM)
• Commercial driver’s license
• Knowledge of DMV policies and procedures

Responsibilities

• Work cross-functional with dispatch to resolve on-the-ground issues
• Be a liaison between management, dispatch, and drivers
• Support operations in problem solving
• Help drivers locate and troubleshoot vehicles
• Help drivers troubleshoot intermittent software issues
• Check-in new vehicles and prepare for service
• Check-out vehicles for retirement
• Support operations team by maintaining employee and vehicle documentation
• Distribute documentation to drivers and communicate information down the chain
• Monitor driver performance KPIs and report findings
• Communicate vehicle maintenance needs to Fleet
• Co-ordinate vehicle movements and usage
• Maintain bus hardware and inventory
• Assist operations and fleet management with monthly and quarterly audits
• Provide training to drivers (as needed)
• Support the company policy and procedures and work with operations to enforce yard policy and procedures
• Support the Operations Manager as needed
• Additional duties and responsibilities may apply

Benefits

• Exceptional Medical, Dental, Vision, and Life Insurance benefits
• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool
• Commuter Benefits
• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance
• On-the-job training and skills development
• Internal transfer opportunities for career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed