Assistant Operations Manager

Hayward Lumber•Redwood City, CA

8d•Onsite

About The Position

The Assistant Operations Manager works closely with the Operations Manager and is responsible for providing day-to-day operational leadership, ensuring efficient processes, effective resource allocation, high standards of safety and quality and excellent customer service. This role involves supervising and developing staff, managing inventory systems and workflows, coordinating fleet and property maintenance, and driving continuous improvement across all operational functions. The ideal candidate is highly organized, a skilled problem-solver, and adept at managing complex operations in the lumber and building materials industry.

Requirements

Bachelor’s degree in Operations Management, Business Administration, or related field preferred (or equivalent experience).
3-5 years of experience in operations or logistics management, preferably in the lumber or building materials industry.
Supervisory experience with multi-functional teams.
Proficient in computerized inventory control systems such as BisTrack (or similar ERP systems).
Familiarity with inventory management, purchasing processes, and price matrix tools.
Experience operating equipment such as forklifts and flat-bed trucks (certification preferred).
Strong leadership and interpersonal skills to manage and motivate teams effectively.
Exceptional organizational skills, with the ability to manage multiple tasks in a fast-paced environment.
Proven ability to implement operational improvements and drive results.
Knowledge of OSHA regulations and other relevant health and safety standards.
Commitment to enforcing safety protocols and maintaining a secure work environment.

Nice To Haves

Certification for operating equipment such as forklifts and flat-bed trucks.

Responsibilities

Work closely with the Operations Manager to implement operational strategies, policies, and procedures.
Assist in planning and coordinating daily operations, ensuring that production schedules, inventory levels, and staffing requirements are met.
Assist in developing staff performance through training, coaching, scheduling, and handling disciplinary actions as needed.
Coordinate staffing needs, approve time off, and create/maintain schedules for all yard and retail personnel.
Monitor work processes, schedules, and workflows to ensure maximum efficiency across operations and address any operational challenges or bottlenecks promptly.
Utilizes various Bistrack dashboards to track operational KPIs and ensure Hayward processes are being consistently followed.
Build and maintain a strong team environment by working collaboratively with sellers, managers, and other stakeholders.
Develop and maintain a 30-60-90-day operational plan, updating it weekly to reflect changing priorities.
Coordinate the use of materials handling equipment such as forklifts, saws, and trucks to optimize operations.
Work closely with the Operations Manager to schedule fleet and vehicle maintenance, ensuring compliance with safety and operational standards.
Work closely with Operations Manager to administer location maintenance and repair programs for buildings, property, equipment, and vehicles.
Gain a comprehensive understanding of the inventory control system (BisTrack) to utilize its capabilities, reporting functions, and documentation effectively (training provided).
Learn and maintain knowledge of inventory products, including Simpson, Feeney, composite decking, and engineered wood products (EWP).
Assist in maintaining optimal inventory levels to support production and fulfill customer orders efficiently.
Coordinate with procurement and logistics to ensure the timely availability of materials and resources.
Process special orders, purchase orders (POs), and manage price records using the price matrix.
Perform retail store operations, including processing transactions on the cash register, balancing cash at the end of the day, and ensuring customer satisfaction.
Ensure all customer orders, including special orders, are assembled accurately and shipped in a timely manner.
Uphold all company policies and procedures, including OSHA, health standards, and safety regulations.
Enforce safety protocols, provide safety training, and promote a culture of workplace safety.
Coordinate loss control activities, including fire, theft, and fleet safety programs.
Monitor time and production records, making data-driven suggestions to improve team efficiency and providing feedback to the Operations Manager.
Assist in identifying opportunities for operational improvements and support the implementation of lean processes and continuous improvement initiatives.
Collect and analyze data to evaluate efficiency and effectiveness and suggest solutions for enhanced productivity.