Assistant Operations Manager
About The Position
DuraServ is seeking an Assistant Operations Manager with experience in residential entry doors to manage schedules, lead coordinators, oversee subcontractors, and grow into full branch operational ownership. This role is crucial for the AE Door operation, which installs and services residential entry doors and windows. The Assistant Operations Manager will work closely with the Operations Manager to ensure all customer commitments are met on time, within budget, and to company quality standards. This position requires industry knowledge, including job site assessment and accurate pre-installation measurements, and offers a structured path to running a residential service department.
Requirements
- High School diploma or equivalent required
- 1+ years of experience in manufacturing, distribution, field service, or a related operational environment
- Demonstrated ability to supervise or coordinate people — you've assigned work, provided performance feedback, or managed subcontractors in a professional setting
- Proficiency with Microsoft Office 365 for scheduling, documentation, and operational reporting
- Ability to meet physical demands: office, warehouse, and field environments with lifting up to 30 pounds regularly
- Residential door and window experienced — you've worked in entry door and window installation or service; you understand the product, the job site, and the margin for error
- Measurement-accurate — pre-installation measurement of entry doors and windows is a skill you've earned
- Operationally minded — you think in schedules, priorities, and outcomes
- A natural supervisor — you've led or coordinated people before
- Adaptable under pressure
- Physically capable — this role includes office, warehouse, and field environments; frequent standing, bending, ladder use, and lifting up to 30 pounds are part of the job
- Professionally ambitious
Nice To Haves
- Associate or bachelor's degree
- Previous experience within the residential entry door and window installation or service industry
- Proven history of job site assessment including accurate pre-installation measurement of entry doors and windows
- Background in scheduling, subcontractor management, or warehouse coordination in a residential service environment
Responsibilities
- Coordinate, implement, and execute daily schedules and project plans to guarantee all customer commitments are delivered on time, within budget, and to company quality standards.
- Conduct daily workload reviews and dynamically adjust manpower to handle shifting priorities without losing momentum on existing installations or service calls.
- Oversee warehouse operations including equipment staging, stock parts ordering, purchase order processing, and strict inventory control.
- Provide direct daily supervision to Service Coordinators, assigning duties, evaluating performance, and delivering active coaching.
- Manage and oversee subcontractors through rigorous job site reviews, workmanship evaluations, and prompt completion of final punch lists.
- Reinforce and enforce all company policies, safety protocols, and operational procedures across the department.
- Partner with the Operations Manager to drive service department expansion by managing administrative tasks and supporting the Technician Training Program.
- Actively engage in cross-functional branch service operations to develop operational and leadership skills.
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Company-provided life insurance, short-term and long-term disability
- Paid time off and company holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
