Assistant Operations Analyst: Video Game Research/Lab Services

Interpret•Los Angeles, CA

1d•Onsite

About The Position

We’re seeking an Assistant Operations Analyst to join our team at 600 Corporate Pointe in Culver City, California. This role entails applying and growing Customer Service, IT, and Lab Maintenance skills in service of Video Game Research. The role requires the candidate to be a specialized customer service representative, attending to the needs and enhancing the experience of our gaming clients and research participants who visit our Culver City research facility. The ideal candidate is a people person and a great communicator. This role also requires the coordination of technology setups for focus groups and playtests. You will work with the Operations Team to set up and take down computers and hardware for research involving multiplayer PC, console, and mobile video games, as well as online streaming and communication software like OBS, Zoom, and Microsoft Teams. Training in specific technology will be provided, but an interest in and experience with gaming and streaming setups is preferred. Additionally, you will help manage the aesthetic and cleanliness of our Culver City facilities, keeping the labs clean, organized, and looking professional. The ideal candidate is someone who prides themselves on being organized, neat, and efficient with process and procedure. This role reports to the Operations Manager and will be full-time with availability required for afternoon and evening sessions. Occasional weekend work may also be necessary.

Requirements

Strong customer service skills.
A sunny personality that makes people feel welcomed, respected, and at ease.
Highly organized and neat; efficient with process and procedures.
Familiarity with consumer tech, especially Windows PCs and game consoles.
Creative problem-solving skills for tech and streaming issues.
Proficient in Microsoft Office 365 product suite and PDF/document management tools.
Ability to work under tight deadlines.
Adherence to confidentiality and security protocols.

Nice To Haves

An interest in gaming, including knowledge of the major games, platforms, and publishers.
Experience using OBS, Discord, and other recording/communication platforms is a plus.
PC configuration skills are a plus.
Some customer service, office administration, and/or technology-related experience.

Responsibilities

Greet clients and coordinate with research project team on meeting client needs, including backroom seating, lighting, supplies, meal ordering, etc.
Greet research participants and assist project execution with administrative functions, such as checking IDs, providing name tags, showing how to use lockers, providing snacks, providing NDA to fill out, etc.
Enforce security protocols, such as stowing any recording devices such as phones, watches, smart glasses.
Coordinate and manage the setup and takedown of streaming and playtest technology for in-house focus groups and playtests.
Oversee and troubleshoot streaming and playtest hardware during sessions, including managing OBS software and peripheral devices such as USB microphones, webcams, and multiple PCs.
Schedule and coordinate virtual meetings using Zoom, Teams and other platforms.
Ensure smooth technical operations by conducting tech check-ins with participants and managing links and schedules.
Help manage the aesthetic and cleanliness of our Culver City facilities.
Refill supplies and clean before, between, and after groups/sessions.
Ensure space is clean and organized at the end and beginning of each day.
Handle additional client, participant, and/or project team requests as they arise, including ordering food, making copies, providing participant parking instructions/validation, incentive payment information, etc.