Assistant Operations Analyst: Video Game Research/Lab Services

Interpret LLC•Los Angeles, CA

2d•Onsite

About The Position

We’re seeking an Assistant Operations Analyst to join our team at 600 Corporate Pointe in Culver City, California. This role entails applying and growing Customer Service, IT, and Lab Maintenance skills in service of Video Game Research. This role reports to the Operations Manager and will be full-time with availability required for afternoon and evening sessions. Occasional weekend work may also be necessary.

Requirements

Strong customer service skills.
A sunny personality that makes people feel welcomed, respected, and at ease.
Highly organized and neat; efficient with process and procedures.
Familiarity with consumer tech, especially Windows PCs and game consoles.
Creative problem-solving skills for tech and streaming issues.
Proficient in Microsoft Office 365 product suite and PDF/document management tools.
Ability to work under tight deadlines.
Adherence to confidentiality and security protocols.
None required – we are open to all situations and life stages; however, the ideal candidate will have some customer service, office administration, and/or technology-related experience. Please speak to these facets in your application.

Nice To Haves

An interest in gaming, including knowledge of the major games, platforms, and publishers.
Experience using OBS, Discord, and other recording/communication platforms is a plus.
PC configuration skills are a plus.

Responsibilities

Greet clients and coordinate with research project team on meeting client needs, including backroom seating, lighting, supplies, meal ordering, etc.
Greet research participants and assist project execution with administrative functions, such as checking IDs, providing name tags, showing how to use lockers, providing snacks, providing NDA to fill out, etc. Enforce security protocols, such as stowing any recording devices such as phones, watches, smart glasses.
Coordinate and manage the setup and takedown of streaming and playtest technology for in-house focus groups and playtests. Oversee and troubleshoot streaming and playtest hardware during sessions, including managing OBS software and peripheral devices such as USB microphones, webcams, and multiple PCs. Schedule and coordinate virtual meetings using Zoom, Teams and other platforms. Ensure smooth technical operations by conducting tech check-ins with participants and managing links and schedules.
Help manage the aesthetic and cleanliness of our Culver City facilities. Refill supplies and clean before, between, and after groups/sessions. Ensure space is clean and organized at the end and beginning of each day.
Handle additional client, participant, and/or project team requests as they arise, including ordering food, making copies, providing participant parking instructions/validation, incentive payment information, etc.