Assistant Office Coordinator, Student Employee - Residential Life

Lindenwood University•St. Charles, IL

1d•Onsite

About The Position

The assistant office coordinator (AOC) student employee is responsible for assisting the Residential Life office coordinator in the management of the front desk. Tasks include coordinating staff schedules and all pertinent student services delivered at the desk, as well as assisting staff in maintaining accountability of lead office assistants and other desk staff.

Requirements

Currently enrolled at Lindenwood University
Good academic and financial standing with the University
Minimum of two years’ related residential life experience
Demonstrated ability to work effectively with individuals from diverse communities and cultures
Ability to maintain strict confidentiality
Proficient use of Microsoft Office Suite
Effective communication skills
Proficient email skills
Proficient in use of web portals and software management tools
Ability to respond to campus emergencies within 20 minutes

Responsibilities

Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence
Models, supports, and holds others accountable to the University’s values – integrity, dedication, excellence, creativity, and teamwork
Oversees all front desk scheduling; assists with management of shift changes, absences, and timecards
Assists with answering phone calls in the main Residential Life office
Assists the main Residential Life office with oversight of all desk areas and desk staff
Assists office coordinators with management of building rosters, inventory, emotional support animals (ESAs), and room changes
Ensures students’ lockouts, housing signups, meal plan issues, and maintenance requests are handled properly
Assists in training and interview processes for lead office assistants and office assistants
Understands, supports, and enforces University policies/procedures and provides general information/effectively responds to student and visitor questions/concerns
Attends residential life meetings and assists in leading desk staff meetings
Collaborates with relevant departments in event of personal or operational emergency response
Assists office coordinators in the mediation of residential relational issues
Refers students experiencing emotional, academic, or other hardships to appropriate resources
Reports and assists with responding to policy violations
Assists with the planning and implementation of all major residential life events, such as check-in and check-out and Dark Carnival