Assistant Medical Director - Hospital Medicine

MedAmerica•Darby, PA

1h•Onsite

About The Position

Vituity is seeking an Assistant Medical Director for Hospital Medicine at Mercy Fitzgerald Hospital in Darby, Pennsylvania. The role focuses on quality and safety, patient experience, multidisciplinary collaboration, process improvement, care transitions, and practice financial performance. The Assistant Medical Director works with hospital personnel and central operations leaders to support regulatory compliance, service excellence, clinical pathways, throughput, and effective coordination between inpatient and outpatient resources. The position also includes coaching and mentoring providers and monitoring financial and billing performance. Mercy Fitzgerald Hospital is a Stroke Center and Level II Trauma Center with a closed ICU. Subspecialty backup is available except for neurosurgery, cardiothoracic surgery, and rheumatology. The practice sees approximately 18 encounters per day and 10 per night, uses Epic EMR, has intensivists run codes, and requires no procedures or ventilator management. Vituity describes itself as a 100% physician-owned partnership that offers autonomy, local control, financial transparency, profit distribution, and career development opportunities. The company supports clinicians with a national system and a corporate healthcare team.

Requirements

M.D. or D.O. degree from an accredited medical school and completion of residency through an accredited residency program.
Maintain membership and privileges on the hospital’s medical staff and comply with its bylaws, rules, regulations, policies, and procedures.
Physician Partnership status.
Strong interpersonal and leadership skills, including the ability to motivate physicians and non-physicians, manage multiple assignments, work with diverse people and locations, maintain effective working relationships, support a team, and establish relationships quickly.
Excellent verbal and written communication skills.
Excellent relationship-building and process-improvement skills.
Meeting facilitation skills.
Change management and process-improvement skills.
Project-management skills.
Technology skills.

Nice To Haves

Superior clinical skills to serve as a role model and set high standards.
Administrative experience and aptitude.
Interest in interpreting complex financial data and understanding finance and accounting as they relate to practice management.

Responsibilities

Oversee quality and safety initiatives.
Collaborate with hospital quality personnel to ensure compliance with relevant regulatory standards.
Develop and implement projects to improve service excellence and patient experience.
Compare patient feedback survey results with Vituity state and regional averages and national benchmarks.
Respond promptly to written and verbal patient complaints using service-recovery techniques.
Track and trend patient complaints, involving the QI director as needed in concerning cases.
Train and mentor providers in patient-experience techniques.
Coordinate with hospital patient-experience personnel and key leaders in central operations.
Participate in and lead multidisciplinary meetings involving nursing, providers, and ancillary services.
Initiate process improvement and engage hospital project-management resources to implement change.
Coordinate workflows with nursing leadership, case managers, social workers, and hospital ancillary services.
Coach underperformers and share best practices.
Participate in the hospital-wide throughput committee.
Create and champion clinical pathways.
Build relationships with inpatient resources, case managers, hospitalists, and palliative care.
Build relationships with outpatient resources, including skilled nursing facilities, sobering centers, urgent care centers, primary care physicians, and mental health crisis centers.
Establish and actively manage an inventory of resources available to patients for post-ED and post-inpatient transitions.
Ensure best practices are used for handoffs during transitions.
Monitor site financial performance and identify and create new areas for growth and revenue.
Develop expertise in the yearly budget, financial performance measures and monitoring systems, and billing and reimbursement issues and systems.
Improve patient census and billing-practice statistics to optimize practice reimbursement.
Maintain awareness of and interact with payers, including significant IPAs, Medical Groups, Foundations, and ACOs associated with the hospital or health system.