Assistant Managers and Lead Customer Service Representatives

Puritan Cleaners • Richmond, VA

21d • Onsite

About The Position

Ready for Your Next Move? Bring Your Hospitality Skills to a Leadership Role! HIRING: LEAD CUSTOMER SERVICE REPRESENTATIVES & ASSISTANT STORE MANAGERS. You know how to take care of people. Now, let’s turn that into your next career move. Are you a server who can handle a busy dinner rush? A hotel professional who knows how to make every guest feel welcome? A cook who thrives under pressure and keeps the team moving? Those skills are exactly what we're looking for! Puritan Cleaners is a growing, family-oriented dry cleaner looking for motivated, people-focused professionals ready to take the next step into leadership. We’ve been recognized as one of America’s Best Cleaners and Richmond’s best by the readers of Richmond Magazine and Style Weekly for many consecutive years. We’re one of Richmond’s most well known brands! If you're great with customers, love working with a team, and want a career with room to grow, we want to meet you!

Requirements

• Top notch verbal communication skills are essential.
• Reliable transportation and the ability to report to work on time is critical to your success.

Nice To Haves

• Experience working with a point of sale (POS) or other computerized system is a plus.

Responsibilities

• Ensure garments are detailed correctly based on established processes
• Lead by example and deliver an outstanding customer experience.
• Assist customers with questions, requests, and concerns
• Keep daily store operations running smoothly.
• Turn customer interactions into lasting relationships.
• Help lead the store team and oversee daily operations.
• Support employee training, development, and performance.
• Ensure exceptional customer service and smooth store operations.
• Resolve customer issues professionally and escalate when appropriate
• Partner with store leadership to keep the business thriving.

Benefits

• Leadership opportunities
• A team that feels like family
• A fresh career path

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed