Automotive Assistant & Service Managers

Midas•Burton, MI

18h•Onsite

About The Position

Auto Systems Centers, the world's largest Midas franchisee and now part of the Mavis Tire family, is hiring full-time Assistant and Service Managers for its service, repair, and tire center in Flint, Michigan. The Assistant Manager supports the Store Manager in ensuring the retail location operates efficiently, safely, and effectively. The role uses fundamental leadership skills to enforce policies, procedures, and standards; schedule mechanics' and technicians' work; manage outside orders; ensure jobs are completed on time and to quality standards; meet customer expectations; and support team-member safety. The Service Manager assists customers with tire selections and recommends necessary under-car repairs. The role directs the workflow of Mechanics, Alignment Technicians, and Tire Technicians and stages vehicle repair and maintenance work. Service Managers also communicate directly with customers, assess their needs, explain requested or necessary repairs and maintenance, drive sales initiatives, and work to ensure timely, high-quality service and customer satisfaction. The employer offers guaranteed base pay plus weekly bonus potential, a five-day work week, retirement savings with employer match, insurance coverage, paid time off, career-growth opportunities, and uniform expense coverage.

Requirements

At least 2 years of experience or training in automotive parts and/or tire sales, or a relevant combination of education, training, and experience.
Must be at least 18 years old.
Must be authorized to work in the United States.
Ability to stand, walk, bend, and lift or move items weighing over 50 pounds.
Dependability, teamwork, and commitment to quality service in a fast-paced environment.

Responsibilities

Support the Store Manager in operating the location efficiently, safely, and effectively.
Enforce established policies, procedures, and standards.
Schedule mechanics' and technicians' work and manage outside orders.
Ensure the quality and timely completion of jobs, meet customer expectations, and support team-member safety.
Assist customers with tire selections and recommend necessary under-car repair services.
Direct the workflow of Mechanics, Alignment Technicians, and Tire Technicians, and stage vehicle repair and maintenance work.
Communicate with customers, assess their needs, and provide information about requested or necessary automotive repairs and maintenance.
Drive sales initiatives and work to ensure timely, high-quality service and customer satisfaction.