Customer Service Representatives

Blue Sky Pest Control•Gilbert, AZ

3d•$19 - $25•Onsite

About The Position

Blue Sky Pest Control is hiring full-time Customer Service Representatives. This position works from our main office, located in Gilbert, Arizona. The schedule is Monday-Friday from 7:45 am to 5:05 pm with an hour lunch. Employees will work one half-day on Saturday every 4 weeks on a rotation with the team. There is an option to take a half-day off during the week you work a Saturday, or work the Saturday for overtime.

Requirements

Enjoy making customers happy
See the glass half full
Communicate effectively
Enjoy solving problems
Be thorough and flexible
Enjoy continued learning
Be genuinely excited to help customers
Pass an initial drug screening and continued random drug screenings
Receive background checks prior to employment

Nice To Haves

Customer-focused
Looking for a team that will invest in your growth

Responsibilities

Handle most customer communication.
Ensure the customer feels heard.
Maintain a positive attitude, even in adversity.
Handle challenging situations with integrity, keeping all interactions positive and proactive.
Communicate effectively with both customers and team members, proactively addressing questions and concerns (e.g. scheduling service routes, appointment confirmations, payment collection, rescheduling, satisfaction surveys).
Listen patiently and empathetically to understand customers’ unique situations.
Find solutions to resolve emerging customer problems.
Accurately keep records of interactions and process customer accounts.
Take on new assignments as business needs change.
Take advantage of professional development opportunities.
Share knowledge with others.