Assistant Manager - FT-8063
About The Position
The Assistant Manager supports the Store Manager in leading day-to-day operations at a FullSpeed Automotive location. The role helps ensure the team provides fast, friendly, high-quality automotive service while maintaining a safe, clean, and well-run store. It is hands-on, with time spent in the service bay, at the front counter, and in the back office, and is a developmental step toward store leadership. The Assistant Manager supports team leadership, customer service and sales, store and shop operations, and quality and safety. They may lead the location in the Store Manager’s absence, help train and schedule team members, assist with store procedures and inventory, and promote compliance with safety protocols, environmental regulations, manufacturer standards, and company policies.
Requirements
- At least 1 year of experience in a retail, automotive service, or customer-facing leadership role.
- Strong communication and interpersonal skills, including the ability to lead and motivate a team.
- Comfort working in a fast-paced, hands-on environment that includes time in the service bay.
- Basic math and cash-handling skills.
- Comfort using point-of-sale and inventory systems.
- Valid driver’s license with a clean driving record.
- Ability to stand for extended periods and lift up to 50 pounds as needed.
- Availability to work flexible hours, including weekends and some holidays.
- High school diploma or equivalent.
Nice To Haves
- Prior experience in quick-lube, automotive service, or a related industry.
- Basic knowledge of automotive maintenance services, such as oil changes, fluid checks, and filters.
- Experience supervising or training team members in a retail or service environment.
- ASE certification(s), or willingness to obtain certifications as required by brand standards.
Responsibilities
- Support the Store Manager in supervising daily operations and lead the location in the manager’s absence.
- Coach, train, and motivate technicians and service advisors to deliver consistent, high-quality service.
- Assist with scheduling team members to provide coverage during peak hours and busy seasons.
- Help onboard and train new team members on service procedures, point-of-sale systems, and customer service standards.
- Foster a positive, team-oriented work environment reflecting company values.
- Greet customers, explain services, and ensure each visit reflects the company’s commitment to speed, quality, and trust.
- Recommend additional services based on manufacturer guidelines and vehicle needs, helping customers make informed decisions.
- Resolve customer concerns or complaints promptly and professionally, escalating to the Store Manager when needed.
- Support repeat business through excellent service and customer care.
- Assist with daily store operations, including opening and closing procedures, cash handling, and point-of-sale transactions.
- Help monitor inventory of parts, fluids, and supplies, and place orders as directed by the Store Manager.
- Keep shop and customer areas clean, organized, and presentable according to brand standards.
- Support compliance with safety protocols, environmental regulations, and company policies.
- Help track daily sales, productivity, and key performance metrics and keep the team focused on store goals.
- Help ensure services are performed correctly and safely in accordance with brand and manufacturer standards.
- Conduct or support quality checks on completed work.
- Promote a safety-first culture and ensure team members follow procedures for equipment use, chemical handling, and shop safety.
- Help identify and address maintenance needs for shop equipment and facilities.
- Perform other job-related duties and follow job-related instructions requested by a supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
