Gold's Gym Assistant Manager

Gold's Gym • Murfreesboro, TN

4d

About The Position

The Assistant General Manager supports the General Manager and serves as a production leader, overseeing membership sales and gym operations, including the front desk, sales, and kids club. The role helps ensure financial budgets are achieved and models the company’s values and culture. It also helps maintain a friendly, clean, safe, and engaging environment for members, team members, and guests.

The position leads and develops sales, kids club, and housekeeping employees; maintains personal sales production; manages gym operations, inventory, and assets; supports membership cancellations and retention procedures; addresses member concerns and feedback; assists with Medallia and bi-weekly payroll processes; and follows cash management procedures. Compensation is $15.00–$16.00 per hour, with uncapped earning potential through commissions for memberships sold.

Requirements

• High school diploma and 3 years of professional experience.
• Ability to direct sales through company-required outreach programs.
• Strong customer service orientation with proven results.
• Understanding of performance metrics, including P&L, revenue, budgeting, inventory, payroll, cost controls, and facilities maintenance.
• Excellent verbal and written communication skills.
• Entrepreneurial spirit, an open and participative leadership style, and drive for excellence.
• Strong work ethic, integrity, and professional demeanor.

Nice To Haves

• College degree preferred.
• Fitness industry experience preferred but not required.

Responsibilities

• Supervise, manage, and lead sales team members to ensure they consistently meet expectations and goals.
• Hire, train, and develop sales, kids club, and housekeeping employees.
• Maintain an acceptable level of personal sales production.
• Manage gym operations, including gym-controllable inventory and assets.
• Support management with processing cancellations, following procedures to improve member retention, and addressing member concerns in a timely manner.
• Manage the member feedback process.
• Assist the General Manager with Medallia to ensure member concerns are addressed in a timely manner.
• Assist the General Manager with bi-weekly payroll, ensuring missed punches are corrected and submitted on time.
• Communicate and follow cash management procedures.
• Help ensure financial budgets are achieved and maintain a friendly, clean, and safe environment for members, team members, and guests.

Benefits

• Free gym membership, including free classes.
• DailyPay access to receive pay before payday.
• Teladoc.
• Paid time off.
• Holiday pay.
• Personal training discount.
• Medical, dental, and vision healthcare plans.
• Basic and voluntary life and AD&D coverage.
• 20% retail and concessions discount.
• Commission for every membership sold, with uncapped earning potential.
• Flexible schedules.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED