Assistant Manager, Miami Store

Jaded London•Miami, FL

About The Position

The Assistant Manager supports the Store Manager in the day-to-day running of a newly opened Miami store. The role helps ensure the store is fully stocked, the team is trained and motivated, and operational processes run smoothly. The Assistant Manager leads the shop floor when the Store Manager is absent, works with Global management and cross-functional teams, and helps the store meet sales targets while maintaining high customer satisfaction. The position supports store operations and launch activities, team leadership and training, customer experience, sales and financial performance, and continuous improvement. It also involves maintaining operational standards, inventory levels, and a welcoming store environment.

Requirements

At least 3 years of retail experience, including at least 1 year in a supervisory or team leader role.
Good understanding of retail operations, including inventory management, visual merchandising, and sales targets.
Strong leadership skills and the ability to motivate, coach, and train a team.
Good analytical and problem-solving skills, including the ability to use data to make decisions.
Exceptional customer service skills and a passion for delivering an outstanding shopping experience.
Ability to thrive in a fast-paced environment and manage multiple priorities.
Flexible and adaptable, including availability to work evenings, weekends, and holidays.
Ability to work under pressure to meet tight deadlines.
Proficiency in retail management systems, POS systems, and Microsoft Office Suite.

Nice To Haves

Experience supporting a new store opening or working in a high-volume retail environment.

Responsibilities

Support the Store Manager with store layout, merchandising, inventory control, and stock replenishment.
Work with marketing, HR, logistics, and visual merchandising teams on the store launch and ongoing events.
Help ensure POS and stock systems are properly set up and used.
Supervise, coach, and motivate the store team to provide an exceptional customer experience.
Support onboarding and training of new team members.
Help foster a positive and inclusive store culture reflecting company values.
Lead the store in the Store Manager’s absence, including opening and closing procedures.
Oversee daily store operations to promote efficiency, quality, and profitability.
Help maintain appropriate inventory levels and product availability.
Ensure compliance with company policies, procedures, and operational standards.
Model superior customer service and help create an engaging, welcoming store environment.
Resolve customer issues and feedback promptly and professionally, aiming to exceed expectations.
Use customer data and trends to improve service and drive sales.
Track store performance against sales targets and work with the team to meet or exceed them.
Support the Store Manager in controlling costs and maximizing profitability.
Help deliver merchandising and promotional activities that drive footfall and sales.
Review store operations and recommend process improvements.
Monitor industry trends, competitor activity, and retail technologies that could improve efficiency and customer satisfaction.