Assistant Manager, Miami Store

Jaded London•Miami, FL

4d•Onsite

About The Position

The Assistant Manager supports the Store Manager in the day-to-day running of the newly opened Miami store. The role helps ensure the store is fully stocked, the team is trained and motivated, and operational processes run smoothly. The Assistant Manager leads the shop floor in the Store Manager's absence, works closely with Global management and cross-functional teams, and helps the store meet sales targets while maintaining high customer satisfaction. The position supports store launch and ongoing operations, including merchandising, inventory control, stock replenishment, operational systems, team training, customer service, sales performance, and continuous improvement. The Assistant Manager also helps maintain a positive and inclusive store culture and ensures compliance with company policies, procedures, and operating standards.

Requirements

At least 3 years of retail experience, including at least 1 year in a supervisory or team leader role.
Good understanding of retail operations, including inventory management, visual merchandising, and sales targets.
Strong leadership skills and ability to motivate, coach, and train a team.
Good analytical and problem-solving skills, including the ability to use data to make decisions.
Exceptional customer service skills and a passion for delivering an outstanding shopping experience.
Ability to thrive in a fast-paced environment and handle multiple priorities.
Flexible and adaptable, with availability to work evenings, weekends, and holidays.
Ability to work under pressure to meet tight deadlines.
Proficiency in retail management systems, POS systems, and the Microsoft Office Suite.

Nice To Haves

Experience supporting a new store opening or working in a high-volume retail environment.

Responsibilities

Support the Store Manager with store operations, including layout, merchandising, inventory control, and stock replenishment.
Coordinate with marketing, HR, logistics, and visual merchandising teams on the store launch and ongoing events.
Help set up and ensure correct use of operational systems, including POS and stock systems.
Supervise, coach, and motivate the store team to deliver an exceptional customer experience.
Support onboarding and training of new team members to meet operational and customer service standards.
Help foster a positive and inclusive store culture reflecting the company's values.
Lead the store in the Store Manager's absence, including opening and closing procedures.
Oversee daily store operations to promote efficiency, quality, and profitability.
Maintain optimal inventory levels and ensure the store is stocked with the right products.
Ensure compliance with company policies, procedures, and operational standards.
Model superior customer service and help create an engaging, welcoming store environment.
Resolve customer issues and feedback promptly and professionally, striving to exceed expectations.
Use customer data and trends to improve service and drive sales.
Track store performance against sales targets and work with the team to meet or exceed them.
Support the Store Manager in controlling costs and maximizing profitability.
Deliver merchandising and promotional activity to drive footfall and sales.
Review store operations and recommend process improvements.
Stay informed about industry trends, competitor activity, and retail technologies that may improve efficiency and customer satisfaction.