Assistant Manager - FT-167
About The Position
FullSpeed Automotive operates a nationwide, multi-brand automotive service platform. The Assistant Manager supports the Store Manager with day-to-day operations and helps ensure the team delivers fast, friendly, high-quality automotive service in a safe, clean, well-run location. The role is hands-on, with work spanning the service bay, front counter, and back office, and is intended as a developmental step toward store leadership. The Assistant Manager helps lead and train the team, support customer service and sales, manage store and shop operations, and maintain quality and safety standards. The position may lead the location when the Store Manager is absent.
Requirements
- At least 1 year of experience in a retail, automotive service, or customer-facing leadership role.
- Strong communication and interpersonal skills, with the ability to lead and motivate a team.
- Comfort working in a fast-paced, hands-on environment that includes time in the service bay.
- Basic math and cash-handling skills.
- Comfort using point-of-sale and inventory systems.
- Valid driver's license with a clean driving record.
- Ability to stand for extended periods and lift up to 50 pounds as needed.
- Availability to work flexible hours, including weekends and some holidays.
- High school diploma or equivalent.
Nice To Haves
- Prior experience in quick-lube, automotive service, or a related industry.
- Basic knowledge of automotive maintenance services, such as oil changes, fluid checks, and filters.
- Experience supervising or training team members in a retail or service environment.
- ASE certification(s) or willingness to obtain certifications as required by brand standards.
Responsibilities
- Support the Store Manager in supervising daily operations and lead the location in the manager's absence.
- Coach, train, and motivate technicians and service advisors to deliver consistent, high-quality service.
- Assist with scheduling team members to ensure appropriate coverage during peak hours and busy seasons.
- Help onboard and train new team members on service procedures, point-of-sale systems, and customer service standards.
- Foster a positive, team-oriented work environment that reflects company values.
- Greet customers, explain services, and provide a fast, high-quality, trustworthy customer experience.
- Recommend additional services based on manufacturer guidelines and vehicle needs, helping customers make informed decisions.
- Resolve customer concerns or complaints promptly and professionally, escalating issues to the Store Manager when needed.
- Support efforts to build repeat business through excellent service and customer care.
- Assist with daily store operations, including opening and closing procedures, cash handling, and point-of-sale transactions.
- Help monitor inventory of parts, fluids, and supplies, and place orders as directed by the Store Manager.
- Keep shop and customer areas clean, organized, and presentable in accordance with brand standards.
- Support compliance with safety protocols, environmental regulations, and company policies.
- Help track daily sales, productivity, and key performance metrics and keep the team focused on store goals.
- Help ensure services are performed correctly and safely in accordance with brand and manufacturer standards.
- Conduct or support quality checks on completed work.
- Promote a safety-first culture and ensure team members follow procedures for equipment use, chemical handling, and shop safety.
- Help identify and address maintenance needs for shop equipment and facilities.
- Perform other job-related duties as requested by a supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
