Assistant Manager, Store 97, Brentwood, MO

Westlake Ace Hardware•Brentwood, MO

2d•Onsite

About The Position

The Assistant Manager manages overall store operations and the achievement of company goals and directives. The role provides customer service, supervises store operations, supports the General Manager, and helps ensure a positive, professional, and safe workplace. The Assistant Manager is expected to incorporate Ace Retail Group’s Core Values—Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork—into daily decisions and interactions.

Requirements

High school diploma or GED equivalent.
Ability to read and interpret safety rules, manufacturer assembly directions, operating and maintenance instructions, and procedure manuals.
Ability to perform arithmetic using whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages and interpret bar graphs.
Ability to work independently and flexible hours.
Effective verbal and written communication skills.
Ability to foster teamwork and collaboration and motivate others to perform enthusiastically.
Ability to stand, walk, bend, lift up to 50 pounds regularly, lift up to 100 pounds occasionally with assistance, and climb.
Ability to incorporate the company’s Core Values into daily decisions and interactions.

Responsibilities

Represent Ace Retail Group positively and proactively help customers solve problems.
Greet customers throughout the store, thank them for their visits, and maintain a friendly, outgoing demeanor with customers and associates.
Ensure calls and pages are answered promptly, courteously, and effectively; resolve customer issues in the company’s best interest.
Maintain excellent product knowledge and familiarity with store layout and product locations.
Supervise the general operations of the entire store and handle store opening and closing.
Help provide a positive, professional, and safe work environment for associates.
Assist with implementation of Store Support Center programs and new Standard Operating Procedures.
Ensure successful Loss Prevention, Safety, and Internal Audits.
Work with the General Manager on store operations, participate in weekly management staff meetings, and communicate issues to the appropriate Store Support Center department with General Manager approval.
Assist with district special projects as directed by the District Manager.
Help maintain the sales floor, stockroom, and outdoor merchandise areas, including daily maintenance, orderliness, and cleanliness.
Ensure weekly price changes and label updates are completed accurately and on time.
Oversee associate functions, including training, maintenance, audits, and reports.
Manage and direct preventative maintenance and repairs to protect and maximize physical assets, including the building, fixtures, and equipment.
Visit competitors to stay familiar with their activities.
Perform other duties as assigned.