10715 Assistant Store Manager

Sally Beauty Holdings•Albuquerque, NM

25d

About The Position

The Assistant Manager supports the Store Manager in hiring, developing, and leading store associates; delivering an optimal customer experience; overseeing store operations; and maintaining brand standards. The role supports strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication, and accountability. When the Store Manager is absent, the Assistant Manager is responsible for all primary duties. The position supervises daily associate goals and activities, supports selling across in-store and omnichannel channels, maintains brand standards, and resolves customer concerns. It engages, trains, and develops associates; recruits candidates; coaches and counsels team members; and maintains positive associate relations. The Assistant Manager also supports company processes and digital fulfillment strategies, inventory and payroll practices, scheduling, store opening and closing procedures, and timely completion of company assignments. The role helps maintain a safe store, protect company assets, enforce loss-prevention procedures, and ensure HAZMAT compliance. The position may involve work in other stores. It includes prolonged standing and walking, recurring bending, crouching, stooping, stretching, reaching, and lifting moderately heavy items. The work environment is a retail store and may also include offices, meeting and training rooms, residences, or commercial vehicles, with normal safety precautions.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Ability to lead or support a team of associates to meet business objectives.
Ability to communicate effectively with the team and management.
Scheduling availability to meet the needs of the business.
Ability to perform physical activities including prolonged standing and walking, recurring bending, crouching, stooping, stretching, reaching, and lifting moderately heavy items.

Nice To Haves

At least 3 years of retail sales or customer service experience preferred.
At least 1 year of prior management experience preferred.
Cosmetology license desirable but not required.

Responsibilities

Support the Store Manager in leading store associates, delivering customer experiences, overseeing operations, and maintaining brand standards.
Support planning and direction of associates’ daily goals and activities to maximize sales, key performance indicators, and customer loyalty.
Maintain brand standards for merchandising, planograms, marketing, back rooms, and dress code.
Serve as a point of contact for customer issues and concerns; analyze store trends and anticipate customer demands.
Engage, train, develop, recruit, coach, and counsel associates; hold the team accountable to company policies and expectations.
Resolve associate concerns, communicate relevant company information, and foster diversity, inclusion, and belonging.
Execute company processes and support digital strategies, including omnichannel fulfillment such as SFS, SDD, and BOPIS.
Support inventory management, payroll planning, scheduling, and store opening and closing procedures.
Follow through on company directives, assignments, and projects in a timely and accurate manner.
Help ensure a safe store environment and compliance with company policies, inventory and cash controls, loss-prevention procedures, and HAZMAT training and execution.
Perform all primary duties when the Store Manager is not present.