Assistant Manager - Wingstop

Pilot Companies LLC•The Colony, TX

7h•$17 - $20

About The Position

The Assistant Manager supports daily Wingstop restaurant operations by helping the crew deliver friendly, responsive guest service and prepare and package orders accurately, attractively, and on time. The role oversees cash and credit procedures, employee performance and accountability, training, scheduling coverage, labor, inventory, deliveries, and cost control. The Assistant Manager also helps maintain facility cleanliness, equipment, product quality, and operational standards, and works with the Store Manager on employee matters and operational issues.

Requirements

Experience with POS systems and cash registers.
Basic computer knowledge.
Good math skills.
Excellent communication skills.
Ability to effectively resolve complaints.

Nice To Haves

Manager certificate.

Responsibilities

Assist the crew in welcoming guests and providing responsive, friendly, and courteous service.
Help prepare and package orders according to Wingstop standards, ensuring accuracy, presentation, and timely completion.
Check that cashiers consistently follow corporate guidelines, including using guests' names and promoting surveys.
Oversee cash and credit handling and reconciliation; ensure deposits are accurate and credit card transactions are balanced.
Arrange employee assessments by assigning one-on-one counseling reports for the Store Manager to review.
Hold crew members accountable for cleaning, damage to company property, and work output.
Maintain knowledge of personnel and administrative policies, guidelines, and training programs.
Apply corrective actions fairly and consistently for violations of company rules and procedures.
Help achieve service-quality and facility-appearance objectives by training employees and fostering a positive work environment.
Meet scheduling requirements and cover shifts as needed to keep operations running; follow up with the Store Manager about callouts or no-shows.
Manage daily and weekly inventory.
Ensure weekly truck deliveries arrive on schedule and control costs by ordering what is needed.
Manage labor during shifts.
Inspect received products for correct unit counts and condition, ensure receiving procedures are followed, and report discrepancies to the Store Manager.
Inspect equipment daily and maintain the temperature log.
Maintain cleanliness, procedures, and equipment to required standards and ensure readiness for QSC.