About The Position

The Assistant Manager is responsible for everything that happens during their shift, setting an example for the crew and ensuring that company policies and procedures are followed. The role includes managing costs, inventory, cash, food, staffing, paperwork, scheduling, customer relations, store cleanliness, marketing, attendance, and profitability while maintaining company standards and providing great customer service. The position also involves the general duties performed by store team members, such as operating equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. Advancement opportunities may include moving to General Manager, franchisee, or Manager of Corporate Operations. Work takes place in a store environment with varying temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces, sharp edges, and moving mechanical parts. The job may also involve outside tasks and deliveries in varying or adverse weather. Physical activities include standing, walking, lifting and carrying supplies, pushing trays, climbing stairs, bending, reaching, and driving for deliveries. Team members may use computers, phones, calculators, and pizza-preparation tools.

Requirements

  • Ability to exercise judgment, perform basic math, and multitask.
  • Ability to comprehend and provide correct written instructions.
  • Verbal, writing, and telephone skills to take and process orders.
  • Ability to communicate with customers and co-workers in person and over the phone.
  • Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed.
  • Ability to make correct monetary change.
  • Motor coordination and eye-hand coordination to make precise movements rapidly and accurately.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Ability to navigate adverse terrain and delivery locations, including multi-story buildings and private homes.
  • Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality standards, analyze and compile data, and make judgments and decisions.
  • Valid driver's license with a safe driving record meeting company standards.
  • Access to an insured vehicle that can be used for delivery.
  • Ability to meet the physical demands of the role, including lifting supplies weighing up to 50 pounds and carrying products during deliveries.

Responsibilities

  • Manage all activities and operations during the shift.
  • Control costs, inventory, cash, and food management.
  • Handle staffing, paperwork, and work scheduling.
  • Set an example for the crew and ensure company policies and procedures are followed.
  • Maintain store image, cleanliness, and operating standards.
  • Provide customer service and manage customer relations.
  • Support marketing and store profitability.
  • Operate equipment, stock ingredients, prepare products, process telephone orders, take inventory, complete paperwork, and clean equipment and the facility.
  • Deliver products to customers and deliver flyers and door hangers when required.
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