CARWASH - ASSISTANT MANAGER

Gate Express Carwash•Jacksonville, FL

4d•Onsite

About The Position

The GATE Express Wash Assistant Manager ensures customer service is the first priority for Express Wash operations by providing a safe and friendly experience for our guests. Collaborates with the manager to develop and maintain a team who provide inside and outside wash services to guests in a safe, fast, and friendly manner. This includes overseeing the operation of the location and ensuring maximum sales through excellent service, expense control, and operating costs. Coach team members to improve performance and develop their skills. Monitors operations and assures compliance with all policies and procedures. Must ensure a high level of cleanliness and organization at the facility.

Requirements

Must be a minimum of 16 years old
Must successfully complete a pre-employment drug screening and background check
Must be able to work a flexible schedule including weekends, holidays, and split shifts
Must have the ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with staff
Must be detail-oriented and have strong organizational skills
Must be able to operate a computer
Must be able to stand for extended periods of time
Must be able to lift, carry, and move up to 50 pounds
Must be able to bend, kneel, stoop, and reach (including overhead)
Must have adequate strength, balance, and coordination to perform essential functions
Must be able to work indoors and outdoors, including endurance of temperature and weather changes outside
Must be an effective leader and assist manager and assistant manager in controlling operations, sales, and maintenance.
Must be capable to perform all duties of Express Wash Associates and Team Leaders

Responsibilities

Ensures customer service is the first priority for Express Wash operations by providing a safe and friendly experience for our guests.
Collaborates with the manager to develop and maintain a team who provide inside and outside wash services to guests in a safe, fast, and friendly manner.
Oversees the operation of the location and ensures maximum sales through excellent service, expense control, and operating costs.
Coaches team members to improve performance and develop their skills.
Monitors operations and assures compliance with all policies and procedures.
Ensures a high level of cleanliness and organization at the facility.
Operates the Express Wash kiosk, credit card machines, and POS.
Efficiently and safely guides vehicles through the car wash.
Continuously maintains and repairs car wash equipment.
Performs preventative maintenance and minor repairs on car wash equipment.
Details vehicles.
Maintains a high level of cleanliness and organization at the facility.
Is knowledgeable of store merchandise.
Arrives to work on time, consistently.
Arrives in proper uniform, crisp, clean and in good repair. Wears safety goggles and non-slip shoes when necessary.
Attends all required training, safety courses, office and departmental meetings.
Reports any safety hazards, follows up that hazard has been corrected, and assists with providing a safe work environment.
Safely and properly handles chemicals.
Becomes proficient on all appropriate equipment and safety features.
Maintains and contributes to a positive and supportive team environment.
Ensures the personnel’s uniforms are neat and clean in appearance.
Supervises operations and encourages maximum sales through excellent service, expense control, and operating costs.
Performs bookkeeping procedures including shift check-off; daily station reporting and inspections; bank deposit preparation; and analyzes reports and transmits daily reports and other pertinent data to the Corporate Office.
Ensures compliance with all policies and procedures through regular meetings and training.
Continually evaluates and reacts to performance issues.
Follows closing procedures.
Provides excellent customer service.
Expeditiously resolves issues involving guest inquiring, complaints, and compliments, as well as disgruntled employees and employee relations.
Facilitates fast vehicle processing by following the correct procedure for every vehicle through the car wash.
Ensures completion of interior and exterior housekeeping during the assigned shift, including but not limited to: maintaining the appearance of landscaping, checking to see that all trashcans are emptied in the facility, and ensures the cleanliness of all areas throughout the day.
Conducts daily preventative maintenance according to program schedule on days and shifts managed.
Conducts equipment repairs proactively and troubleshoots problems to resolve issues quickly.