Customer Service Carwash - Super Clean Carwash

STRAUCH & COMPANY•Grass Valley, CA

4d•Onsite

About The Position

Super Clean Carwash is seeking an entry-level, part-time Customer Service Carwash associate for their Grass Valley, CA location. This role requires an upbeat and friendly demeanor, the ability to move quickly, and a strong focus on sales and customer loyalty. The primary goal is to provide the best possible customer service to ensure high customer satisfaction, while also maintaining a clean and safe facility. Responsibilities include greeting customers, upselling, handling transactions, resolving customer issues, preparing fast food, managing cash and inventory, operating equipment, stocking shelves, and maintaining assigned areas. The position requires the ability to learn various responsibilities within the first few weeks, including safety, security, cash handling, and customer service.

Requirements

Upbeat friendly voice, smile, move fast, and SELL SELL SELL!
Build Customer Loyalty.
Provide the best customer service possible to ensure a high degree of customer satisfaction.
Maintain a clean and safe facility.
Must be able to learn a wide range of responsibilities including safety, security, cash handling, customer service within the first few weeks on the job.
Must have the ability to lift at least 25 pounds.
Must be able to work outside during all seasons (summer heat, winter cold and rain)
Must be able to work in a fast paced environment while maintaining a high energy level.

Responsibilities

Greeting customer with a smile, eye contact, and hello.
Building customer loyalty
Up selling and meeting customers needs
Ending customer transaction with a "thank you, come again"
Responding to emergency situations and performs all required duties as indicated in the Hazard Communications Kit and Injury/Illness Prevention Manual.
Cleaning facility and equipment during shifts, including restrooms, pump islands, pies, car wash areas, driveways, fountains, ovens, warmers, counters, containers, utensils, etc. using the Process Cards.
Collecting payment from customers for their purchases either in the form of cash or debit transaction and encourages other purchases through up selling.
Interacting positively with the public and resolves basic customer service issues within prescribed limits, using tact and sound judgment.
Communicating effectively and positively both face to face and using the phone.
Understand written and oral instructions.
Preparing fast food for sale.
As required, cooks and arranges hot foods to attractive presentation, minimizing waste and carefully following instructions and recipes.
Must adhere to company standards regarding sanitation, refrigeration and cooking; Responsible for all cash, merchandising and equipment at the facility during assigned shift.
As necessary, instructing customers how to use self-serve equipment.
Preparing required reports to account for all funds and products sold at the facility during assigned shift.
Taking inventory of items, counts ·money and balances reports in accordance with Company policy.
Operating and maintaining facility equipment in a safe manner, i.e. air machines, vacuums, car wash and convenience store equipment.
Stocking all shelves, including walk-ins, with merchandise.
Maintaining time record each week to accurately indicate the hours personally worked.
Maintaining assigned "PRIDE" areas.