Assistant Manager - FT-8109

GREASE MONKEY INTERNATIONAL•Mobile, AL

About The Position

FullSpeed Automotive is a multi-brand automotive service platform operating locations nationwide. The Assistant Manager supports the Store Manager with day-to-day store operations and helps ensure customers receive fast, friendly, high-quality automotive service in a safe, clean, and well-run location. The role is hands-on, with time spent in the service bay, at the front counter, and in the back office. It is also a developmental step for people interested in growing into store leadership. The Assistant Manager supports team leadership, customer service and sales, store operations, and quality and safety. They may lead the location in the Store Manager's absence, coach and train team members, assist customers with service recommendations, and help maintain operational and brand standards. The job description notes that duties may include other job-related tasks assigned by a supervisor.

Requirements

At least 1 year of experience in a retail, automotive service, or customer-facing leadership role.
Strong communication and interpersonal skills, including the ability to lead and motivate a team.
Comfort working in a fast-paced, hands-on environment that includes time in the service bay.
Basic math and cash-handling skills.
Comfort using point-of-sale and inventory systems.
Valid driver's license with a clean driving record.
Ability to stand for extended periods and lift up to 50 pounds as needed.
Availability to work flexible hours, including weekends and some holidays.
High school diploma or equivalent.

Nice To Haves

Prior experience in quick-lube, automotive service, or a related industry.
Basic knowledge of automotive maintenance services, including oil changes, fluid checks, and filters.
Experience supervising or training team members in a retail or service environment.
ASE certification(s) or willingness to obtain certifications as required by brand standards.

Responsibilities

Support the Store Manager in supervising daily operations and lead the location in the manager's absence.
Coach, train, and motivate technicians and service advisors to deliver consistent, high-quality service.
Assist with scheduling team members to provide coverage during peak hours and busy seasons.
Help onboard and train new team members on service procedures, point-of-sale systems, and customer service standards.
Foster a positive, team-oriented work environment that reflects FullSpeed Automotive's values.
Greet customers, explain services, and provide a customer experience that reflects the company's commitment to speed, quality, and trust.
Recommend additional services based on manufacturer guidelines and vehicle needs, helping customers make informed decisions.
Resolve customer concerns or complaints promptly and professionally, escalating issues to the Store Manager when needed.
Support efforts to build repeat business through excellent service and customer care.
Assist with daily store operations, including opening and closing procedures, cash handling, and point-of-sale transactions.
Help monitor inventory levels for parts, fluids, and supplies and place orders as directed by the Store Manager.
Keep shop and customer areas clean, organized, and presentable in accordance with brand standards.
Support compliance with safety protocols, environmental regulations, and company policies.
Assist with tracking daily sales, productivity, and key performance metrics.
Help ensure services are performed correctly and safely in accordance with brand and manufacturer standards.
Conduct or support quality checks on completed work.
Promote safe practices for equipment use, chemical handling, and shop operations.
Help identify and address maintenance needs for shop equipment and facilities.
Perform other job-related duties or follow other job-related instructions requested by a supervisor.