About The Position

The Assistant Manager is responsible for everything that happens during their shift, including cost, inventory, and cash controls, customer relations, staffing, food management, paperwork, cleanliness, marketing, and profitability. The role requires setting an example for the crew, following all company policies and procedures, and ensuring team members do the same. Assistant managers help maintain store standards, provide customer service, and support adherence to schedules and attendance expectations. The position also includes general store team-member duties such as operating equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. Delivery duties may include transporting products by car to customers and distributing flyers or door hangers. A valid driver's license with a safe driving record and access to an insured vehicle are required for delivery. Work takes place in a pizza store and may involve a walk-in cooler, hot work areas, ovens, food odors, cornmeal dust, cramped spaces, sharp edges, and moving mechanical parts. The role may also involve outdoor work and delivery in varying or adverse weather. Physical tasks include prolonged standing, walking, lifting and carrying supplies, pushing trays, occasional climbing stairs or ladders, bending, crouching, reaching, and frequent hand use.

Requirements

  • Ability to exercise judgment, perform basic math, and multitask.
  • Ability to follow company policies and procedures and expect the same from the crew.
  • Ability to comprehend and give correct written instructions.
  • Verbal communication skills for interacting with customers and coworkers in person and by telephone.
  • Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
  • Ability to make correct monetary change.
  • Writing and telephone skills to take and process orders.
  • Motor coordination to make precise movements quickly and accurately.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Ability to navigate adverse terrain, including multi-story buildings, private homes, and other delivery sites, while carrying products.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Valid driver's license with a safe driving record meeting company standards.
  • Access to an insured vehicle that can be used for delivery.
  • Ability to meet the physical demands described, including standing, walking, lifting, carrying, pushing, climbing, bending, crouching, reaching, driving, and continuous hand use.

Responsibilities

  • Oversee everything that happens during the shift.
  • Manage cost controls, inventory control, cash control, and customer relations.
  • Set an example for the crew and ensure company policies and procedures are followed.
  • Handle staffing, paperwork, food management, and working to a schedule.
  • Maintain store image, standards, cleanliness, customer service, attendance, and punctuality.
  • Support marketing and store profitability.
  • Operate equipment, stock ingredients, prepare products, receive and process telephone orders, take inventory, complete associated paperwork, and clean equipment and the facility.
  • Deliver products by car to customers and deliver flyers and door hangers.
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