Assistant And General Managers

NORCROSS GROUP•Gardendale, AL

10d•$37,500 - $65,000•Onsite

About The Position

Wingstop is seeking an Assistant Manager to coordinate with the Store Manager on planning, organizing, training, and leading store operations. The role supports objectives related to sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation. The Assistant Manager helps maintain a positive working environment and ensures that employees and shift leaders follow company standards and procedures.

Responsibilities

Understand and follow company policies, procedures, standards, specifications, guidelines, and training programs.
Train employees to help achieve company objectives for service quality and facility appearance while fostering a positive working environment.
Meet scheduling requirements and cover shifts as needed to keep operations running; follow up with the Store Manager about callouts or no-shows.
Ensure weekly truck deliveries occur on schedule and control costs by ordering needed quantities.
Inspect equipment daily and maintain the temperature log.
Check that received products have the correct unit counts and are in proper condition; follow receiving policies and procedures and report discrepancies to the Store Manager.
Maintain readiness for QSC inspections by ensuring cleanliness, procedures, and equipment meet standards.
Supervise shift leads to ensure correct opening and closing procedures and compliance with company and labor policies.
Oversee shift leads’ efforts to achieve order accuracy and exceptional guest service.
Supervise daily and weekly inventory, chicken counts, and waste with shift leads.
Ensure shift leads maintain a professional, safe, and orderly work environment.
Ensure shift leads address customer complaints appropriately and take over when a shift lead cannot resolve an issue.
Help fill in for positions while daily and weekly cleaning schedules are completed, enabling shift leads to delegate work to the crew.