About The Position

The Assistant Manager is responsible for everything that happens during a shift, including cost, inventory, and cash controls, customer relations, staffing, paperwork, food management, scheduling, store presentation, customer service, attendance, cleanliness, marketing, and profitability. The Assistant Manager sets an example for the crew and follows company policies and procedures while expecting the same from team members. The position includes general store team member duties such as operating equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. Depending on duties, the role may involve delivering products and flyers within a designated area.

Requirements

  • Ability to use judgment, perform basic math, and multitask.
  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
  • Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
  • Ability to make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination to make precise, rapid movements with the eyes, hands, and fingers.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Navigational skills to read a map and locate addresses in the designated delivery area.
  • Ability to navigate adverse terrain, including multi-story buildings, private homes, and other delivery sites while carrying products.
  • Valid driver's license with a safe driving record meeting company standards.
  • Access to an insured vehicle that can be used for delivery.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Ability to meet the physical demands of the work, including standing, walking, lifting and carrying supplies, pushing trays, occasional climbing, bending, crouching, reaching, driving, and frequent hand use.
  • Ability to work around varying temperatures, food odors, cornmeal dust, hot surfaces and tools, sharp edges, moving mechanical parts, cramped spaces, and sometimes adverse weather.

Responsibilities

  • Oversee all activities and operations during the assigned shift.
  • Manage cost controls, inventory control, cash control, customer relations, staffing, paperwork, and food management.
  • Work to a schedule and maintain attendance and punctuality.
  • Set an example by following all policies and procedures and expecting the same of the crew.
  • Maintain store image, cleanliness, and adherence to standards.
  • Provide great customer service and contribute to marketing and profitability.
  • Operate store equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory; complete associated paperwork; and clean equipment and the facility.
  • Deliver products by car to customers and deliver flyers and door hangers, as required.
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