Assistant Store Manager (Full-time) - Greensboro, NC

Hibbett•Greensboro, NC

10d•Onsite

About The Position

The Assistant Manager assists and consults with the Store Manager on overall store operations and administrative duties, including determining methods and approaches to achieve store goals. The role requires knowledge of each product area or department, adherence to policies and standards in the visual manual, and a commitment to outstanding customer service and promoting merchandise. The Assistant Manager assumes supervisory control and responsibility for the store when the Store Manager is absent and is trained in Store Manager responsibilities. The Assistant Manager supports asset control, personnel recruiting, training, and evaluation; helps plan and carry out selling, restocking, merchandising, ordering, and scheduling; guides employees and customers; and monitors inventory, sales statistics, expenses, inventory movement, and customer trends. The role also includes directing staff, maintaining customer service quality, handling administrative duties, promoting services and merchandise, following company policies and procedures, and protecting company assets and financial information through effective internal controls. In the Store Manager’s absence, the Assistant Manager supervises employees in accordance with organizational policies and applicable laws, including interviewing and training employees, planning and assigning work, directing work, and resolving problems.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager and help establish action plans for selling, restocking, merchandising, ordering, scheduling, and other departmental and overall store responsibilities.
Assume responsibility for the entire store and supervise employees in the Store Manager’s absence.
Assist with personnel recruiting, training, and evaluation.
Provide product and operational knowledge and guidance to employees and customers across departments.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Maintain quality customer service, including greeting customers and assisting multiple customers during peak periods.
Promote and sell company services and merchandise.
Perform general administrative duties and train in Store Manager responsibilities.
Uphold company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals, as well as company memos.
Protect company assets and financial information by ensuring internal control procedures are accurate and effective, and report potential fraud risks to management or appropriate officials.
Interview and train employees, plan and assign work, direct work, and resolve problems when supervising in the Store Manager’s absence.