Assistant Manager: Nordic Center

Vail Resorts • Leavenworth, WA

3d • $25 - $29 • Onsite

About The Position

The Stevens Pass Nordic Center has a full-time position available for an Assistant Manager for the upcoming winter season! The Nordic Center Assistant Manager is responsible for delivering high-quality guest and employee experiences while supporting the overall success of the Nordic Center operations.

Requirements

• High school diploma or equivalent
• Minimum of one year working in a Nordic Center or similar field
• Microsoft Office proficiency
• Fluent in all aspects of the English language
• Familiar with both Classic and Skate Nordic disciplines
• Must be able to work in a high alpine environment
• Must have excellent guest service and communication skills
• Must work well in a team
• Must be able to work flexible schedule including weekends, weekdays, & holidays
• Offers may be contingent upon a post offer background check and reference checks

Responsibilities

• Oversee and run all aspects of Nordic operations including Scheduling, trail inspection and maintenance, ancillary business and administrative duties.
• Manage and deliver employee performance through feedback sessions, mid-season and end of season evaluations.
• Work with the Skier Services Senior Manager and SRS Manager to support and achieve Guest Experience targets for the success of the overall Nordic Center.
• Monitoring telephone and email communications and responding to guest requests in a timely, courteous, and professional manner.
• Resolve guest complaints by utilizing guest service guidelines and accommodate special requests when appropriate.
• Understand, lead and model safety standards within the department.
• Ensure staff are knowledgeable and adhere to company policies and procedures, and work schedules expectations.
• Communicate effectively with leadership, peers and other departments to create an environment of support and trust that will benefit staff and guests.
• Understand, lead and model the Company’s mission, vision and values.
• Any other duties as assigned.

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED