Assistant Manager: Nordic Center
Vail Resorts•Leavenworth, WA
•Onsite
About The Position
The Stevens Pass Nordic Center has a full-time position available for an Assistant Manager for the upcoming winter season! The Nordic Center Assistant Manager is responsible for delivering high-quality guest and employee experiences while supporting the overall success of the Nordic Center operations.
Requirements
- High school diploma or equivalent
- Minimum of one year working in a Nordic Center or similar field
- Microsoft Office proficiency
- Fluent in all aspects of the English language
- Familiar with both Classic and Skate Nordic disciplines
- Must be able to work in a high alpine environment
- Must have excellent guest service and communication skills
- Must work well in a team
- Must be able to work flexible schedule including weekends, weekdays, & holidays
- Offers may be contingent upon a post offer background check and reference checks
Responsibilities
- Oversee and run all aspects of Nordic operations including Scheduling, trail inspection and maintenance, ancillary business and administrative duties.
- Manage and deliver employee performance through feedback sessions, mid-season and end of season evaluations.
- Work with the Skier Services Senior Manager and SRS Manager to support and achieve Guest Experience targets for the success of the overall Nordic Center.
- Monitoring telephone and email communications and responding to guest requests in a timely, courteous, and professional manner.
- Resolve guest complaints by utilizing guest service guidelines and accommodate special requests when appropriate.
- Understand, lead and model safety standards within the department.
- Ensure staff are knowledgeable and adhere to company policies and procedures, and work schedules expectations.
- Communicate effectively with leadership, peers and other departments to create an environment of support and trust that will benefit staff and guests.
- Understand, lead and model the Company’s mission, vision and values.
- Any other duties as assigned.
Benefits
- Highest compensation rates in the industry
- Free pass(es)
- Free ski and snowboard lessons
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
- 40% retail discounts
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- Wellness benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
