Assistant Manager- Richland (Spanish Preferred)

ICCU • Richland, WA

7d • Onsite

About The Position

To effectively assist the Branch Manager to operate a branch. Coach staff and maintain business relations.

Requirements

• Bachelor’s Degree or equivalent management experience.
• Minimum of one year branch team member experience.
• Mortgage Certification.
• Business Account Certification.
• Signature Guarantee/Medallion Stamp Certification, Notary Public.
• Ability to work with other department supervisors.
• Ability to supervise all personnel within the branch.
• Ability to effectively work and communicate with Administration.
• Ability to always maintain the confidentiality of Credit Union and member records.
• Must be eligible for membership at ICCU to obtain employment.

Nice To Haves

• Spanish Preferred

Responsibilities

• Maintains a strong focus on helping each member achieve financial success.
• Ensure member experiences are always at or above our Eagle Service Standards.
• Behaves consistently with ICCU’s Core Values of Honesty, Integrity, Respect, Dignity, Growth, Performance, Improvement and Accountability at all times.
• Be a positive influence on creating an upbeat and energetic team Culture.
• Ensure smooth operation of the branch in all areas.
• Be an active member of the community by volunteering on service organizations.
• Develop and coach all branch personnel to meet branch goals.
• Innovative marketing of the Credit Union services.
• Develop and grow branch through business development activities.
• Responsible for the direct supervision of three to twelve team members.
• Ensure accurate balancing of individual MSS team member cash drawers.
• Ability to make sound lending decisions.
• Train Financial Service Officers (FSO) to assess risk, train them on ICCU’s lending philosophies, and effectively critique FSO recommendations.
• Maintain a continuous focus on meeting all NPS goals and Eagle Service standards with branch.
• Maintain acceptable levels of insurance penetration and Game of Work Sales goals.
• Ensure accuracy of daily vault and branch operations.
• Help create team member Strength Development Plans.
• Enthusiastic and motivational training on a weekly basis or more often if needed in the areas of member service, positional performance, positional growth and excellence, etc.
• Assign, direct, and coordinate the scheduling needs of the branch team.
• Effective team, onboarding, mentoring, and training of new team members.
• Completion of performance documentation and adequate training to meet the needs of each position.
• Keeping informed of member needs or desires regarding products and services.
• Take ownership of, support, and bring to resolution all member escalations.
• Ongoing and continuous self-development, learning and training to prepare to become a Branch Manager.
• Act as Branch Manager in Branch Manager's absence.
• Upkeep and maintain physical facility.
• Ensure all team members’ appearance and dress reflects the standards of a financial institution.
• Monitor branch daily duty checklist to ensure all operational tasks are completed promptly and accurately, and that the branch always remains in compliance.
• Assist with helping members in whatever capacity is needed based on member traffic and current staffing levels which includes (but is not limited to the following): Member interviews, consumer loans, HELOCs, mortgages, credit cards, consumer accounts, business accounts, investment accounts, retirement accounts, all account and loan maintenance, member escalations, teller line back-up, etc.

Benefits

• Equal Opportunity Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees