Full Time Assistant Manager - Storage Property
About The Position
The Assistant Manager, also known as a Client Happiness Hero & Master of Multitasking, is responsible for assisting customers with renting units in-person, via phone, and through other advertising/marketing opportunities. This role enhances sales through rentals, insurance, and moving supplies, and provides excellent customer service by identifying storage needs and offering solutions. The Assistant Manager guides new customers through rental processes, resolves issues professionally and positively, and maintains the daily cleanliness and organization of the office, restrooms, grounds, and vacant units. They also keep well-organized records, perform minor maintenance tasks, and conduct regular property inspections. Additionally, the role involves shopping local competitors in-person and online, reporting gathered information to supervisors, performing additional marketing functions, monitoring rates, specials, and revenue-related factors, and handling daily administrative tasks including cash handling, receipt balancing, collections, payment processing, bank deposits, and auctions. At participating locations, the Assistant Manager may also assist tenants with rental truck services.
Requirements
- High school diploma/GED required
- Experience in sales or retail environment preferred
- Experience in fast-paced, customer service-related environment preferred
- At least one year of experience in property management experience preferred
- A background screening will be conducted at time of hire.
- For positions that involve driving, a valid driver’s license and reliable transportation are required
Nice To Haves
- High sense of urgency
- Ability to read others and intuition
- Social, open and approachable
- Empathetic, outgoing, and effective in handling and dispersing information
- Naturally curious person who is self-sufficient
- Enjoys doing a variety of tasks at one time
Responsibilities
- Assist customers with renting units in-person, via phone, and through other advertising/marketing opportunities
- Enhance sales through rentals, insurance and moving supplies
- Provide excellent customer service by identifying storage needs and offering solutions
- Guide new customers through rental processes
- Resolves issues professionally and positively
- Maintain daily cleanliness and organization of the office, restrooms, grounds, and vacant units
- Keep well-organized records and perform minor maintenance tasks
- Perform regular property inspections to ensure timely and consistent completion
- Shop local competitors in-person and online
- Report information gathered, including rates and specials, to supervisors and other departments
- Perform additional marketing functions as needed
- Monitors rates, specials, and revenue-related factors
- Perform required daily administrative tasks including handling cash, balancing receipts, pursuing collections, posting payments, processing daily bank deposits and completing auctions according to policy and laws
- If at a participating location, assist tenants with completing, processing and returning rentals through programs such as U-Haul, Penske, or company-owned rental truck services.
Benefits
- Performance-based bonuses and incentives
- Full line up of benefits
- Regular team recognition events and awards
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
