Assistant Manager

Bagel Brands•Cambridge, MN

3d•$17 - $28•Onsite

About The Position

The Assistant General Manager (AGM) is a growth role designed to develop future leaders who can think strategically about the store and broadly about the district and Caribou Coffee. Working in partnership with the General Manager, the AGM helps run the store and make an impact on the team and community. The role involves demonstrating Team Member and Shift Leader work, developing business knowledge toward General Manager level, delivering excellent guest experiences, supporting team performance, and taking ownership of personal development and store results. The AGM contributes to store operations through sales and service, problem resolution, cash handling, ordering, inventory control, waste management, and administrative tasks. The role calls for a learner’s mindset, strong leadership, curiosity, accountability, and a commitment to bringing Caribou’s purpose and values to life.

Requirements

1–3 years of prior restaurant or retail experience requiring a strong customer-service commitment and orientation.
Ability to work at least one of the following: early mornings, evenings, some holidays, and/or weekends.
Must be at least 18 years of age.

Nice To Haves

High school diploma or GED equivalent.
Valid driver’s license and reliable transportation.
1 year of supervisory experience.

Responsibilities

Demonstrate Team Member and Shift Leader responsibilities with ease, enthusiasm, and excellence.
Develop business understanding to the level of a General Manager over the course of a year.
Create positive guest experiences and lasting connections, and teach the team to do the same.
Foster speed through effective team deployment, in-the-moment problem solving, and team motivation.
Take responsibility for sales goals by connecting speed and service.
Lead problem resolution with calm, professionalism, emotional maturity, and a commitment to listening.
Connect daily behaviors to business results and develop a broad understanding of the Profit & Loss statement.
Organize, execute, and improve administrative tasks while understanding their impact on business success.
Be responsible for store funds while on shift and enforce cash-handling policies.
Place, receive, and verify orders; conduct inventory; and control waste and inventory dates and rotation as needed.
Consider the ongoing success of the store across shifts, not only the current shift.
Identify root causes of problems and create sustainable change.
Bring Caribou’s Core Values to life: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, and Serve With Love.
Take ownership of personal growth and development, seek feedback, and bring humility and curiosity to the role.
Lead with a broad view of the Caribou brand, from shift and store to district and company.
Champion the company culture and purpose in every interaction.
Build an open and trusting relationship with the General Manager.
Work to meet or exceed goals and create day-making experiences.