Assistant Manager-West Little Rock (Coming Soon)

Wright's Barbecue•Little Rock, AR

18h

About The Position

The Assistant Manager assists the General Manager in managing the day-to-day operations of a Wright’s Barbecue store. The role helps oversee employees and managers, inventory and ordering, profitability, and the guest dining experience. The Assistant Manager oversees store operations, makes operational decisions, manages shifts, supports opening and closing, and serves as the primary point of contact for Toast/POS matters. The position also helps maintain food quality, service, cleanliness, safety, security, financial and personnel administration, and compliance with company policies. It involves leading and developing employees, managing staffing needs, resolving guest complaints, controlling costs and waste, and supporting the restaurant’s presence in the local community. Additional reasonable duties may be assigned by the GM, COO, or Owners.

Requirements

Self-discipline, initiative, leadership ability, and an outgoing manner.
Pleasant and polite manner and a neat, clean appearance.
Ability to motivate employees and work as part of a team.
Self-motivation and a hands-on management approach.
Ability to coordinate a wide range of activities under pressure and recommend appropriate solutions to restaurant problems.
Good communication skills for working with a diverse staff.
Knowledge and understanding of restaurant goals and objectives, policies, and procedures.

Responsibilities

Oversee and manage store operations and make final decisions on matters of importance.
Serve as the go-to person for Toast/POS-related matters.
Lead, coach, and develop employees and managers.
Manage shifts, including daily decision-making, scheduling, and planning while upholding standards, product quality, and cleanliness.
Assist with opening and closing duties as needed.
Promote a safe environment for employees and guests, and promptly complete accident reports when injuries occur.
Investigate and resolve complaints concerning food quality and service, taking appropriate action to address guest dissatisfaction.
Ensure security procedures protect employees, guests, and company assets.
Work with leadership to achieve food-cost, labor-cost, operating-expense, sales, and profitability goals.
Complete financial and personnel/payroll administrative duties accurately and on time in accordance with company policies and procedures.
Follow company standards and service levels to increase sales and minimize food, beverage, supply, utility, and labor costs.
Ensure consistent, high-quality food preparation and service.
Maintain the restaurant’s professional image, including cleanliness, uniforms, and appearance standards.
Estimate food and beverage costs and supervise portion control and preparation quantities to minimize waste.
Ensure positive guest service throughout the restaurant.
Ensure full compliance with HR policies and procedures for store employees.
Conduct orientation, oversee new-employee training, provide ongoing feedback, establish performance expectations, and conduct performance reviews.
Maintain an accurate, up-to-date restaurant staffing plan.
Support community involvement while upholding the image of Wright’s Barbecue.
Perform additional reasonable duties or responsibilities requested by the GM, COO, or Owners.