Assistant Manager - West Acres

Lush Handmade Cosmetics•Fargo, ND

7h•Onsite

About The Position

Lush North America has been creating fresh and handmade cosmetics for the past 20 years, aiming to make customers' experiences more magical through their retail shops across Canada and the US. The company is dedicated to fair trade sourcing, supporting sustainable communities, and giving back to organizations that make a difference. They offer a fun and funky store atmosphere that encourages individualism, a 50% product discount, an unconventional retail structure to support entrepreneurial spirit, and opportunities for growth through internal promotion. As an Assistant Manager, you will embody Lush's Leadership Practices in all business interactions, including customer service, staff relations, and operations. You will support the Shop Manager in all business areas and act as second-in-command, taking on managerial duties as required to ensure a strong customer and staff experience, operational excellence, and exceeding sales goals.

Requirements

1-3 years managing or supervising in a retail environment
Excellent listening and communication skills
Excellent analytical, critical thinking and troubleshooting skills
Excellent organization and time management skills
Strong customer service, supervisory and sales skills
Knowledge and interest in skincare, natural beauty and ethical business
Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends

Nice To Haves

Experience with consultation-based customer service models
Ability to develop and train staff through positive coaching and feedback
Proficient in excel, Microsoft suit, and adaptable to other systems as required
Basic HR skills in hiring, scheduling, training, and performance management
Experience in cross cultural collaboration and DEIB or social justice training
Fluency in Spanish, French or other languages

Responsibilities

Exceed daily sales goals and ensure a unique and inclusive customer experience.
Educate customers and staff on brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Increase product knowledge and make informed product recommendations.
Demonstrate business acumen regarding metrics, budgets, and reports to drive profitable results.
Support the team on the sales floor, remove obstacles, problem-solve, and motivate them to meet sales goals.
Own personal development, assess performance, seek feedback, and support team growth through coaching and leading by example.
Provide needs and feedback for the team and leaders, and adapt to business needs.
Engage the team to ensure they are inspired, motivated, building strong relationships, and connected to brand values.
Support the staffing of the shop by networking, recruiting, hiring, and succession planning.
Collaborate on plans to improve staff engagement, retention, performance, and Diversity, Equity, Inclusion, and Belonging (DEIB) practices.
Ensure the shop is compliant with company standards for opening/closing, product integrity, respectful workplace, health and safety, and daily communication.
Train the inventory team on fresh standards and rotation rules, and manage ordering to ensure adequate stock within budget.
Support the development of the team to maintain a clean and beautiful work environment and follow merchandising standards.
Ensure appropriate staffing levels with the right skill sets during peak times and accurate recording of breaks and meals for staff well-being and payroll.