Assistant Store Manager (Full-time) - Warner Robins, GA

Hibbett•Warner Robins, GA

5d•Onsite

About The Position

The Assistant Manager assists and consults with the Store Manager on overall store operations and administrative duties, including determining methods and approaches for achieving store goals. The role requires knowledge of each product area or department, adherence to policies, procedures, and visual standards, and a commitment to outstanding customer service and merchandise promotion. The Assistant Manager assumes supervisory control when the Store Manager is absent and is trained in Store Manager responsibilities. The Assistant Manager helps oversee store assets, personnel, sales, inventory, expenses, merchandising, ordering, restocking, and scheduling. They guide employees and customers across departments, maintain service standards, communicate inventory movement and customer trends to the Store Manager, perform administrative duties, and help protect company assets and financial information through effective internal controls. In the Store Manager’s absence, the Assistant Manager supervises employees, including interviewing and training, assigning and directing work, and resolving problems.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling Hibbett | City Gear assets.
Consult with the Store Manager to establish action plans for departmental and overall store responsibilities, including selling, restocking, merchandising, ordering, and scheduling.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with recruiting, training, and evaluating personnel.
Provide knowledge and guidance to employees and customers in all departments as needed.
Monitor inventory, sales statistics, and expenses to support profitability across departments.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Maintain quality customer service, including assisting customers as they enter the store and helping multiple customers during peak periods.
Promote and sell Hibbett | City Gear services and merchandise.
Uphold company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals and company communications.
Protect company assets and financial information by ensuring internal control procedures are accurate and effective and reporting potential fraud risks to management or appropriate officials.
Perform general administrative duties and train in Store Manager responsibilities.
Supervise employees in the Store Manager’s absence, including interviewing and training employees, planning and assigning work, directing work, and resolving problems.