Assistant Manager - LaCrosse

Impact Seven Inc•La Crosse, WI

21h•Onsite

About The Position

The Assistant Manager (Multi-family property) is responsible for providing professional and responsive customer service to residents, applicants, vendors, and visitors. This role involves addressing resident concerns, managing leasing activities, maintaining accurate documentation, and supporting property operations. The position requires a proactive approach to resident retention, marketing, and ensuring compliance with all relevant regulations.

Requirements

High School Diploma or equivalent required
One to three years of customer service, leasing, administrative, or property management experience preferred.
Experience using Microsoft Office Suite including Outlook, Excel, and Word required.
Valid driver’s license with current vehicle insurance.

Nice To Haves

Associate degree preferred.
Experience with Yardi Voyager, Yardi CRM IQ, rent Café, RealPage or similar property management software preferred.
Experience with social media marketing, online reputation management, and digital leasing platforms preferred.
Working knowledge of Yardi Voyager, Yardi CRM IQ, RentCafe, or comparable property management software systems preferred.
Knowledge of Fair Housing laws and affordable housing compliance requirements preferred.
Ability to create professional social media content and resident communications consistent with company branding standards.
Understanding of digital marketing strategies, internet leasing, lead management, and online reputation management.
Strong organizational, communication, customer service, and problem-solving skills.
Ability to manage multiple priorities while maintaining attention to detail and accuracy.
Industry certifications are preferred.

Responsibilities

Provide professional and responsive customer service to residents, applicants, vendors, and visitors.
Address resident concerns, complaints, and service issues promptly and professionally.
Maintain accurate documentation of resident communications, complaints, resolutions, and follow-up actions.
Assist with resident retention initiatives, resident events, and community engagement activities.
Monitor online resident reviews and assist with resident communication efforts to support resident satisfaction and retention.
Show and lease apartment homes to prospective residents.
Process rental applications, lease agreements, renewals, notices, and move-in documentation.
Manage prospect and resident communications through Yardi CRM IQ, RealPage and other company-approved software platforms.
Track and follow up on all leasing leads to maximize conversion and occupancy performance.
Create and maintain property marketing content for social media platforms, online listings, and resident communications.
Support digital marketing initiatives, lead generation efforts, and internet leasing activities.
Assist with maintaining the property's online presence, including social media accounts, Internet Listing Services (ILS), Rent Café, and other marketing platforms.
Conduct market surveys and assist with outreach marketing efforts to support occupancy goals.
Assist with resident certifications, recertifications, and compliance-related documentation as required by affordable housing programs and company policies.
Maintain complete and accurate resident files in accordance with company, owner, and regulatory requirements.
Assist with agency audits, file reviews, inspections, and reporting requirements.
Ensure compliance with Fair Housing laws, company policies, and all applicable federal, state, and local regulations.
Collect, post, and reconcile rent payments and resident charges.
Utilize software systems to maintain accurate financial and resident data.
Assist with accounts payable processing, invoice coding, and purchase order administration.
Prepare reports, correspondence, and other administrative documents as requested.
Enter, monitor, and follow up on resident work orders and maintenance requests.
Coordinate resident communication regarding maintenance scheduling and completed service requests.
Assist with move-in inspections, move-out inspections, unit turns, and unit readiness.
Support vendors, contractors, and maintenance staff to ensure efficient property operations.
Conduct property inspections and identify operational, safety, or curb appeal concerns.