Restaurant Assistant Manager

Potbelly • Redmond, WA

28d • Onsite

About The Position

The Assistant Manager leads according to Potbelly’s values and develops people to deliver outstanding product quality and customer service, build sales, and control costs on each shift. The role requires judgment and discretion in supervising employees and resolving customer issues, while ensuring decisions comply with Potbelly operating policies and procedures.

The Assistant Manager oversees people, customer service, sales, and profit-related work. This includes training and evaluating team members, scheduling, handling customer complaints, maintaining food quality and safety, cleanliness, and shop security, supporting neighborhood marketing, and controlling labor, food, waste, cash, and inventory. The position is based in the shop, with rare travel, and is full-time and nonexempt. The stated pay is $23 to $26 plus tips, based on skills and qualifications.

The role requires at least 45 hours of work per week and includes extended periods of standing, walking, and mobility. Work takes place primarily indoors, with some outdoor work, in warm and cool environments and a potentially noisy, fast-paced restaurant setting. Exposure to listed food allergens is possible.

Requirements

• At least 2 years of management experience in a restaurant or retail environment.
• High school degree.
• Complete and pass a Food Safety Certification course as required for managers. Illinois certification must be through the Illinois Department of Public Health; other states require certification through ServSafe, the National Registry of Food Safety Professionals, or Prometric. A manager who does not pass after two attempts is not qualified to continue in a management capacity.
• Ability to comprehend and communicate in English verbally and in writing to perform job responsibilities.
• Exceptional customer service skills and strong business acumen.
• Strong written and verbal interpersonal and communication skills.
• Strong organizational skills and ability to multitask, maintain deadlines, and prioritize.
• Ability to build and develop strong teams and handle conflict resolution.
• Strong interviewing skills.
• Ability to write effective schedules and maintain labor goals.
• Knowledge of Microsoft Office.
• Ability to manage a fast-paced, high-volume, customer-focused restaurant.
• Ability to work at least 45 hours per week; stand and walk 9–10 hours per day, sit 1–2 hours per day, and sustain frequent mobility for periods of up to five hours.
• Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally; frequently reach, feel, bend, stoop, carry, finely manipulate, and key in data.
• Ability to work in warm and cool environments, tolerate higher noise levels, and tolerate potential exposure to peanut products, egg, dairy, gluten, soy, seafood, and shellfish.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Train, coach, and develop Associates and Shift Leaders.
• Formally evaluate Associate and Shift Leader performance, including completing and signing off on appraisals.
• Conduct weekly feedback sessions with Associates, Certified Trainers, and Shift Leaders, and hold monthly meetings with them.
• Communicate and enforce work rules, personnel policies, labor laws, and security and safety procedures; recommend or implement appropriate corrective action.
• Recommend hiring and retention decisions and carry out plans to reduce turnover and improve job satisfaction.
• Schedule Associates, Certified Trainers, and Shift Leaders; update the shop communication board; and develop the musician schedule.
• Handle customer complaints and maintain standards for product quality, service speed and quality, cleanliness, and sanitation.
• Assign daily cleaning duties and follow up weekly to maintain a clean and sanitary environment.
• Execute, enforce, and manage food safety requirements and practices; enforce uniform policy; and ensure back-of-the-house standards are met.
• Maintain shop security and safety by properly executing procedures.
• Drive neighborhood shop marketing and promotions, including sourcing and blitzing outside the shop for recruiting and marketing.
• Control assigned profit-and-loss line items, including food components, labor, waste, and cash across shifts.
• Count drawers and ensure proper cash-handling procedures are followed.
• Update the daily prep sheet weekly, maintain food pars and appropriate inventory, and place shop orders.
• Organize and coordinate schedules, supervise and counsel employees, solve problems, maintain cleanliness, execute marketing plans, train employees, and provide customer service.
• Maintain deadlines and priorities while running an effective shift.

Benefits

• Comprehensive medical, dental, and vision benefits for eligible salaried and hourly employees.
• Group life insurance for eligible salaried and hourly employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED