2026 Assistant Manager – City Center Rink

City of Providence•Providence, RI

26d•Onsite

About The Position

2026 City Center Rink is located in the heart of downtown Providence between Biltmore Park and Burnside Park. It is part of the Providence Parks system and serves more than 50,000 ice skating and ice bumper car patrons during a typical winter season. The Rink is a premier downtown destination and a community hub for outdoor recreation, events, and public programming. The City Center Rink is seeking a seasonal Assistant Manager who will begin in September 2026 and continue through the fall and winter operating seasons. This position works under the direction of the Programming Supervisors and Director of Athletic and Event Facilities and serves as a Manager on Duty for assigned shifts. Primary leadership assignment: Rink social media and sales team while also providing facility and shift leadership.

Requirements

Experience supervising staff in a high-volume customer-service, recreation, hospitality, retail, food-and-beverage, facility, or event setting.
Experience creating social media content, supporting digital marketing, conducting outreach, or selling programs/services is strongly preferred.
Strong written communication, organization, judgment, follow-through, and ability to work independently with supervisory guidance.
Experience using a point-of-sale system, handling cash, balancing drawers, and opening or closing a public facility is preferred.
Ability and willingness to work outside in winter conditions and to work evenings, weekends, school vacations, and holidays.
Must be available for at least two high-demand holidays and during Providence school vacation periods: December 21, 2026-January 1, 2027 and February 15-19, 2027.
The Rink is open on Christmas Eve, New Year's Eve, and New Year's Day.
First Aid, CPR, and AED certification preferred; basic First Aid certification must be obtained within the first three months if not already certified.

Nice To Haves

Completed bachelor's degree preferred in recreation, sport management, business, marketing, communications, event management, hospitality, or a related field.

Responsibilities

Serve as Manager on Duty for ice skating, ice bumper car operations, roller skating, rentals, events, and other assigned programming.
Open and close the facility; complete required facility, cash-handling, safety, and closing checklists.
Supervise and coach seasonal staff, including Ticket Sellers, Skate Hosts, Bumper Car Hosts, Skate Sharpeners, and Safety/Security staff.
Assign work areas and breaks, monitor performance, address customer-service issues, and escalate staffing or conduct concerns to supervisors.
Oversee the front ticket office, skate rental room, merchandise areas, group visits, parties, and full-facility rentals.
Support staff training, onboarding, practical skills checks, and customer-service standards.
Balance cash drawers, review point-of-sale records, document discrepancies, and ensure required daily records are complete.
Coordinate event setup and breakdown and work with event organizers, security, police, fire, and medical personnel as needed.
Complete incident reports and immediately communicate injuries, facility concerns, equipment failures, or significant guest issues.
Lead the seasonal social media and sales team and establish weekly priorities, assignments, deadlines, and follow-up expectations.
Develop and maintain a content calendar for Rink programs, public skating, bumper cars, group visits, parties, rentals, retail, and special events.
Capture and organize approved photos and short-form video; draft captions and promotional copy; and coordinate content with Parks Department marketing staff and partners.
Maintain a consistent, accurate, and welcoming public voice across assigned social media channels, website updates, email outreach, and digital listings.
Promote and support sales for group visits, school and camp trips, birthday parties, rink rentals, events, merchandise, and other revenue-generating programs.
Respond to and track sales inquiries, follow up with prospective customers, and maintain organized records of leads, bookings, and outcomes.
Conduct outreach to schools, camps, colleges, hotels, downtown businesses, community organizations, and other potential partners.
Review basic engagement and sales results and recommend improvements to campaigns, offers, customer communication, and outreach.