ASSISTANT MANAGER

European Wax Center•Gainesville, VA

3d•$17 - $19•Onsite

About The Position

As an Assistant Sales Manager at an Artemis Wax–owned European Wax Center, you lead the front desk sales team and set the standard for the guest experience. You model strong sales performance, coach and develop Sales & Guest Experience Associates, and help the Center Manager run the center day to day. This is a sales leadership role and preparation for progressing to a Center Manager role through demonstrated success. The role requires upholding Artemis Wax’s core values: Team Players, Play to Win, Bring the Energy, and Commitment. The Assistant Manager helps manage center performance across revenue and sales metrics, reviews results, coaches effective behaviors, and plans actions to improve performance. The role also supports daily center operations, including payroll, ordering, compliance, appointment scheduling, and membership payment processing as assigned. Full availability is required; duties, tasks, and schedules may change to meet business needs. The position is based in Gainesville, Virginia. The work environment is fast-paced and involves frequent communication, changing activities, interruptions, and movement among concurrent tasks. The employee must be able to stand or sit for up to eight hours per day and occasionally lift up to 30 pounds. Talking and hearing occur continuously while communicating with guests, team members, and leadership.

Requirements

One year of supervisory or leadership experience in a sales role.
Bachelor’s degree or equivalent related experience.
Proficiency in Microsoft Office.
Demonstrated results-oriented leadership.
Self-motivated and process focused.
Team-member centric, professional, and committed to the company’s values.
Outstanding communication skills.
Must be able to work effectively in a fast-paced environment.
Must be able to stand or sit for up to eight hours per day.
Must be able to lift up to 30 pounds occasionally.
Full availability is required.

Responsibilities

Model sales performance and coach and develop Sales & Guest Experience Associates.
Meet sales goals for service packages and memberships and help the team meet its goals.
Foster a guest-centric environment in a fast-paced setting.
Set the standard for the guest experience and hold the front desk team accountable to it.
Lead by example at the front desk by following check-in and booking procedures, scheduling accurately, and maintaining company standards for conversion and prebooking.
Manage the center day to day when the Center Manager is absent.
Meet regularly with the Center Manager to set direction and review performance.
Provide recognition and feedback to the team.
Ensure the center meets brand standards.
Help manage center performance across revenue and sales metrics.
Review results daily, coach appropriate behaviors, and plan ahead.
Create action plans with the team to improve daily, weekly, monthly, and annual performance.
Help manage guest traffic, conversion, and staffing.
Support center operations, including payroll, ordering, and compliance.
Review the appointment schedule to identify and correct booking errors.
Assist with processing membership payments as assigned by management.
Communicate effectively, accept constructive feedback, adapt to changing activities and interruptions, and handle multiple concurrent tasks.