Assistant Manager (09192)660 South Fifth St.

Domino's Franchise•Springfield, IL

About The Position

We are seeking a dynamic and organized Assistant Manager to support day-to-day business operations in Springfield, United States. The role helps ensure excellent customer service and contributes to the success of the team. The Assistant Manager supports the Manager in overseeing operations, leading staff, handling customer issues, managing inventory and schedules, and carrying out financial and compliance tasks. The posting also describes a pizza-store environment where the role may involve answering phones, helping make pizza, and working with a staff of 3 to 30 people.

Requirements

Proven leadership skills and the ability to motivate and guide team members.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making abilities.
Proficiency in time management and multitasking.
Customer-oriented mindset and commitment to exceptional service.
Computer literacy, including proficiency in MS Office and familiarity with point-of-sale systems.
Knowledge of retail operations and customer-service best practices.
Basic understanding of financial management and reporting.
Experience leading a team.
Clean driving record and ability to pass a Motor Vehicle Record check.
Access to a reliable, insured vehicle and a valid driver's license.
At least 18 years old.
Willingness to work various shifts, including weekends and holidays as needed.

Nice To Haves

Bachelor's degree in Business Administration or a related field preferred.

Responsibilities

Assist the Manager in overseeing daily operations and ensuring the business functions smoothly.
Lead and motivate team members to achieve performance goals and maintain high customer-service standards.
Handle customer inquiries and complaints and work to ensure customer satisfaction.
Support inventory management, including ordering and tracking stock.
Help create employee schedules and manage staff performance.
Contribute to implementing company policies and procedures.
Participate in training and developing new team members.
Assist with cash handling, deposits, and basic financial reporting.
Ensure compliance with safety and security protocols.
Act for the Manager during their absence, making decisions and handling escalated issues.
Help answer the phone and make pizza as needed.
Manage and motivate staff during a shift, maintaining high standards for the team.