About The Position

The Assistant Manager is responsible for everything that happens during their shift, including cost, inventory, and cash controls and customer relations. The role requires setting an example for the crew, following all company policies and procedures, and expecting the same from team members. Duties also include staffing, paperwork, food management, scheduling, maintaining store standards and cleanliness, marketing, customer service, attendance, and profitability. The position combines store operations with general team-member duties, such as operating equipment, stocking ingredients, preparing products, handling telephone orders, taking inventory, completing paperwork, and cleaning the facility. Training and orientation are provided on the job. The role may also involve delivering products and requires a valid driver's license, a safe driving record, and access to an insured vehicle that can be used for deliveries. Work takes place in a pizza store and may include exposure to temperatures ranging from 36 degrees in the cooler to 90 degrees or higher in some work areas, hot oven surfaces, food odors, cornmeal dust, cramped spaces, sharp edges, moving mechanical parts, and adverse weather during outside tasks or deliveries. Physical activities include standing, walking, lifting and carrying supplies, pushing or pulling trays, climbing, bending, crouching, reaching, driving, and frequent hand use. The job requires interacting with customers and co-workers, following instructions, handling transactions, using computer or touch-screen order systems, and working under stress while meeting quality standards.

Requirements

  • Ability to exercise judgment, perform basic math, and multitask.
  • Ability to add, subtract, multiply, and divide accurately and quickly, and make correct monetary change.
  • Written, verbal, and telephone communication skills to take and process orders and communicate with customers and co-workers.
  • Ability to comprehend and give correct written instructions.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality standards, analyze and compile data, and make judgments and decisions.
  • Valid driver's license with a safe driving record meeting company standards.
  • Access to an insured vehicle that can be used for delivery.
  • Ability to perform the physical activities described, including standing, lifting and carrying supplies up to 50 pounds, climbing, bending, reaching, and frequent hand use.

Responsibilities

  • Manage all activities and operations during the assigned shift.
  • Control costs, inventory, and cash, and manage customer relations.
  • Set an example for the crew and ensure all company policies and procedures are followed.
  • Handle staffing, paperwork, food management, scheduling, store standards, cleanliness, marketing, and profitability.
  • Provide great customer service and maintain attendance and punctuality.
  • Operate equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory; complete paperwork; and clean equipment and the facility.
  • Deliver products by car to customers and deliver flyers and door hangers when required.
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