Assistant Store Manager (Full-time) - Texarkana, TX

Hibbett•Texarkana, TX

14d•Onsite

About The Position

The Assistant Manager assists and consults with the Store Manager on overall store operations and administrative duties, including determining methods and approaches to achieve store goals. The role requires knowledge of each product area or department and adherence to policies, procedures, and standards in the visual manual. The Assistant Manager is passionate about providing outstanding customer service and promoting merchandise. In the Store Manager’s absence, the Assistant Manager assumes supervisory control of the store and is trained in the Store Manager’s responsibilities. The Assistant Manager supports asset control, sales and merchandising activities, inventory and profitability oversight, personnel recruiting and training, and general administration. They guide employees and customers across departments, direct staff in completing department responsibilities, communicate inventory movement and customer trends to the Store Manager, and help maintain quality customer service. The role also includes protecting company assets and financial information by following internal controls and reporting potential fraud risks. The position supervises employees when the Store Manager is absent, including interviewing and training, planning and assigning work, directing employees, and resolving problems in accordance with company policies and applicable laws.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keeping up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager on action plans for selling, restocking, merchandising, ordering, scheduling, and other departmental and overall store responsibilities.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with personnel recruiting, training, and evaluation.
Provide knowledge and guidance to employees and customers across departments as needed.
Monitor inventory, sales statistics, and expenses to support profitability in all departments.
Direct staff to ensure department responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Maintain quality customer service and provide extraordinary service, including assisting customers as they enter and helping multiple customers during peak periods.
Promote and sell company services and merchandise.
Uphold company policies, procedures, and standards outlined in the operations, personnel, visual, and customer service manuals and company memos.
Protect company assets and financial information by ensuring internal control procedures are accurate and effective and reporting potential fraud risks to management or appropriate officials.
Perform general administrative duties as needed and train in the Store Manager’s responsibilities.
Supervise employees in the Store Manager’s absence, including interviewing and training, planning and assigning work, directing work, and resolving problems.