About The Position

The Assistant Manager is responsible for everything that happens during a shift, including cost, inventory, and cash controls, customer relations, staffing, paperwork, food management, working to a schedule, maintaining store standards and cleanliness, marketing, and profitability. The role requires setting an example for the crew, following all policies and procedures, and expecting the same from team members. The Assistant Manager supports and develops the team while helping create a fun culture and drive store success. General duties include operating equipment; stocking ingredients and supplies; preparing products; receiving and processing telephone orders; taking inventory and completing paperwork; and cleaning the equipment and facility. The position also involves communicating with customers and coworkers, entering orders by keyboard or touchscreen, handling money accurately, and performing physical tasks throughout the workday. The work environment includes a walk-in cooler, hot work areas and equipment, food odors, cornmeal dust, sharp edges, moving mechanical parts, and changing outdoor weather conditions. Physical activities include standing, walking, lifting and carrying deliveries and supplies, pushing or pulling trays, occasional climbing, bending, crouching, reaching, and continuous hand use.

Requirements

  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and coworkers to process orders by telephone and in person.
  • Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
  • Ability to make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Ability to work in conditions involving variable temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts.
  • Ability to perform physical tasks including prolonged standing, walking short distances, lifting deliveries weighing up to 50 pounds, carrying supplies, pushing or pulling trays, occasional climbing, bending, crouching, and continuous reaching and hand use.
  • Transportation to and from work.

Responsibilities

  • Take responsibility for all store operations during assigned shifts.
  • Manage cost controls, inventory control, cash control, and customer relations.
  • Set an example for the crew and follow all policies and procedures while ensuring the crew does the same.
  • Handle staffing, paperwork, food management, scheduling, store image, adherence to standards, customer service, attendance, and punctuality.
  • Support marketing and store profitability.
  • Operate all equipment.
  • Stock ingredients and supplies from the delivery area to storage, work areas, and the walk-in cooler.
  • Prepare products.
  • Receive and process telephone orders.
  • Take inventory and complete related paperwork.
  • Clean equipment and the facility approximately daily.
  • Communicate with customers and coworkers to process orders in person and by telephone.
  • Enter orders using a computer keyboard or touchscreen.
  • Make accurate monetary change.
  • Unload deliveries and move, carry, and stock ingredients and supplies.
  • Perform assigned maintenance and cleaning tasks, including occasional sign-price changes and cleaning walls.
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