Assistant Manager - Denver, CO

Qdoba Restaurants•Denver, CO

23h•Onsite

About The Position

The Assistant Manager is responsible for managing restaurant operations alongside the General Manager or in the General Manager’s absence. The role uses discretion in daily management decisions and is accountable for upholding Brand Values. It focuses on building a people- and guest-centric culture that consistently delivers excellent guest service and food quality while complying with company policies, procedures, and regulatory requirements. The Assistant Manager supports staffing, training, and development; assigns work; oversees daily operational performance; and holds the restaurant team accountable for service, food quality, food safety, and brand standards. The role also helps maintain the restaurant’s cleanliness and condition, reviews practices to improve the guest experience, and works with the General Manager to assess operational and financial performance, identify trends, pursue sales growth, and manage costs and budgets. If the employee opts to deliver catering orders, they must follow the company’s phone-based tracking and driving-safety procedures.

Requirements

Must be at least 18 years old.
High school diploma or equivalent required.
At least 2 years of QSR experience, including at least 1 year in a leadership position.
Excellent prioritization, interpersonal, problem-solving, and collaboration skills.
Effective verbal and written communication skills; highly motivated and organized.
Ability to take direction from individuals in higher-level positions.
Demonstrated integrity and ethical behavior.
Comfort working in a fast-paced environment, with proven ability to recruit, hire, coach, train, and motivate employees.
Valid driver’s license.
Ability to lift equipment and cases of product weighing approximately 10–50 lbs.
Ability to speak and hear clearly by telephone and in person.
Ability to operate a computer, such as a desktop or tablet.
If opting to deliver catering orders, must have an operable personal cell phone and use it for order tracking as specified, without device usage while actively driving.

Responsibilities

Assist the General Manager with recruiting, selecting, and training new hires.
Work with the General Manager to train and develop restaurant staff and ensure training systems are implemented and followed.
Assign activities and tasks to restaurant employees.
Comply with state and federal labor laws and regulations.
Manage daily activities to achieve strong restaurant operational performance.
Hold the restaurant team accountable for excellent guest service, food quality, brand procedures, and food safety requirements.
Review and modify practices as needed to continuously improve the guest experience.
Maintain the brand image by ensuring restaurant cleanliness, maintenance, and excellent service.
Partner with the General Manager to use management information tools to analyze operational and financial performance.
Identify performance trends and implement improvement plans.
Develop long-term sales growth initiatives intended to drive profitable sales growth.
Consider the cost-benefit impact of financial decisions and protect the brand.
Monitor costs and compliance with budgets and restaurant goals.
If opting to deliver catering orders, use a personal cell phone to track departure and delivery completion in accordance with company safety procedures, without using the device while actively driving.