Management - Assistant Manager

Romulus Restaurant Group•Owasso, OK

18d

About The Position

The Assistant Manager directs the operation of an assigned IHOP restaurant unit and assists the General Manager with the unit’s overall direction, coordination, and evaluation. The role supports budgeted sales and profits, delivers a positive guest experience, and helps implement financial, marketing, service, and human-resource objectives in accordance with IHOP standard operating procedures and the operations plan. The Assistant Manager directly supervises craft employees and keeps the General Manager informed.

Requirements

High school diploma or GED and two to four years of related experience and/or training, or an equivalent combination of education and experience.
Ability to speak and read English and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of guests or restaurant employees.
Ability to perform arithmetic with whole numbers, fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
Ability to apply common-sense understanding to written, oral, or diagrammatic instructions and handle problems involving several concrete variables in standardized situations.
Valid driver’s license is necessary to drive a car on Company business.
Certification through assigned IHOP training courses.
Ability to meet the physical demands of the role, including standing, walking, sitting, handling objects or controls, reaching, stooping, kneeling, crouching, crawling, talking, hearing, maintaining awareness of surroundings, tasting, smelling, and lifting or moving up to 100 pounds occasionally.
Ability to work in the described environment, which may include exposure to fumes or airborne particles, moving mechanical parts, caustic chemicals, wet or humid conditions, extreme temperatures, electrical shock risk, and radiation risk.

Responsibilities

Assist in achieving budgeted sales and profits.
Develop and maintain professional working relationships with IHOP employees and guests.
Implement the Craft Training program for hourly restaurant employees to improve unit operations and the guest experience.
Assist with executing annual financial, local restaurant marketing, guest service, and human-resource objectives, strategies, and tactics for the assigned unit.
Comply with applicable federal, state, and local regulations.
Assist in recruiting, training, and retaining employees.
Maintain adequate supplies, including food, paper, kitchen, safety, janitorial, uniform, linen, and miscellaneous supplies.
Ensure equipment, building structure, and premises are in proper operating condition in accordance with regulations and SOPs.
Maintain safety and sanitation practices in accordance with applicable regulations and SOPs.
Ensure security practices follow SOPs.
Assist with completing required reports and paperwork.
Directly supervise craft employees and assist the General Manager with directing, coordinating, and evaluating the unit.
Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.
Perform other duties as assigned.