Management - Assistant Manager

Romulus Restaurant Group•Westerville, OH

17d

About The Position

The Assistant Manager directs the operation of an assigned IHOP restaurant unit and assists the General Manager with its overall direction, coordination, and evaluation. The role supports budgeted sales and profits, guest service, employee development, financial and local marketing objectives, and compliance with operating procedures and applicable regulations. The Assistant Manager directly supervises craft employees and keeps the General Manager informed. The position includes recruiting, training, and retaining employees; maintaining appropriate supplies; ensuring equipment, facilities, safety, sanitation, and security practices meet requirements; and completing reports and paperwork. The role also involves routine communication and administrative work and may require driving on Company business with a valid driver’s license. The work takes place in a restaurant environment. It involves regular standing, walking, and sitting; frequent handling, reaching, bending, and communication; and lifting up to 10 pounds regularly and up to 100 pounds occasionally. Employees may encounter airborne particles, moving mechanical parts, caustic chemicals, wet or humid conditions, temperature extremes, and electrical or radiation risks.

Requirements

High school diploma or GED and two to four years of related experience and/or training, or an equivalent combination of education and experience.
Ability to speak and read English and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of guests or restaurant employees.
Ability to perform arithmetic with whole numbers, fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
Ability to use common-sense reasoning to follow written, oral, or diagrammed instructions and address problems involving concrete variables in standardized situations.
A valid driver’s license is necessary to drive a car on Company business.
Certification through assigned IHOP training courses.
Ability to meet the described physical demands, with reasonable accommodations where applicable.

Responsibilities

Assist in achieving budgeted sales and profits.
Develop and maintain professional working relationships with IHOP employees and guests.
Implement the Craft Training program for hourly restaurant employees to improve operations and the guest experience.
Assist with annual financial, local restaurant marketing, guest service, and human resource objectives, strategies, and tactics for the assigned unit.
Comply with applicable federal, state, and local regulations.
Assist in recruiting, training, and retaining employees.
Ensure adequate levels of food, paper, kitchen, safety, janitorial, uniform, linen, and miscellaneous supplies.
Ensure equipment, building structure, and premises are in proper operating condition.
Ensure safety and sanitation practices are maintained according to regulations and operating procedures.
Ensure security practices are followed.
Assist in completing required reports and paperwork.
Directly supervise craft employees and assist the General Manager with the overall direction, coordination, and evaluation of the unit.
Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; and address complaints and resolve problems.
Keep the General Manager informed.
Perform other duties as assigned.