Assistant Manager - FT-3010

GREASE MONKEY INTERNATIONAL • Lufkin, TX

5d

About The Position

FullSpeed Automotive is a multi-brand automotive service platform operating locations nationwide. The Assistant Manager supports the Store Manager with day-to-day operations and helps ensure the team delivers fast, friendly, high-quality automotive service while maintaining a safe, clean, well-run location. The role is hands-on, with time split between the service bay, front counter, and back office, and can serve as a developmental step toward store leadership.

The Assistant Manager leads by example, supports and motivates the team, helps provide a positive customer experience, and contributes to store performance, quality, and safety. The role may lead the location in the Store Manager’s absence.

Requirements

• At least 1 year of experience in a retail, automotive service, or customer-facing leadership role.
• Strong communication and interpersonal skills, with the ability to lead and motivate a team.
• Comfort working in a fast-paced, hands-on environment that includes time in the service bay.
• Basic math and cash-handling skills.
• Comfort using point-of-sale and inventory systems.
• Valid driver’s license with a clean driving record.
• Ability to stand for extended periods and lift up to 50 pounds as needed.
• Availability to work flexible hours, including weekends and some holidays.
• High school diploma or equivalent.

Nice To Haves

• Prior experience in quick-lube, automotive service, or a related industry.
• Basic knowledge of automotive maintenance services, such as oil changes, fluid checks, and filters.
• Experience supervising or training team members in a retail or service environment.
• ASE certification(s) or willingness to obtain certifications as required by brand standards.

Responsibilities

• Support the Store Manager in supervising daily operations and lead the location in the manager’s absence.
• Coach, train, and motivate technicians and service advisors to deliver consistent, high-quality service.
• Assist with scheduling team members to ensure coverage during peak hours and busy seasons.
• Help onboard and train new team members on service procedures, point-of-sale systems, and customer service standards.
• Foster a positive, team-oriented work environment that reflects FullSpeed Automotive’s values.
• Greet customers, explain services, and ensure visits reflect the company’s commitment to speed, quality, and trust.
• Recommend additional services based on manufacturer guidelines and vehicle needs, helping customers make informed decisions.
• Resolve customer concerns or complaints promptly and professionally, escalating them to the Store Manager when needed.
• Support efforts to build repeat business through excellent service and customer care.
• Assist with daily store operations, including opening and closing procedures, cash handling, and point-of-sale transactions.
• Help monitor inventory of parts, fluids, and supplies, and place orders as directed by the Store Manager.
• Keep the shop and customer areas clean, organized, and presentable in accordance with brand standards.
• Support compliance with safety protocols, environmental regulations, and company policies.
• Help track daily sales, productivity, and key performance metrics and keep the team focused on store goals.
• Help ensure services are performed correctly and safely, in accordance with brand and manufacturer standards.
• Conduct or support quality checks on completed work.
• Promote a safety-first culture and ensure team members follow procedures for equipment use, chemical handling, and shop safety.
• Help identify and address maintenance needs for shop equipment and facilities.
• Perform other job-related duties and follow job-related instructions as requested by a supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED