Assistant Manager - FT 8321

GREASE MONKEY INTERNATIONAL•Crestview, FL

About The Position

FullSpeed Automotive operates a nationwide, multi-brand automotive service platform. The Assistant Manager supports the Store Manager with day-to-day operations and helps ensure the team provides fast, friendly, high-quality automotive service in a safe, clean, and well-run location. This hands-on role divides time among the service bay, front counter, and back office, and offers a developmental path toward store leadership. The Assistant Manager helps lead team members, serve customers, support sales, maintain store operations and inventory, and uphold quality, safety, environmental, and company standards. They may lead the location when the Store Manager is absent and perform other job-related duties as requested by their supervisor.

Requirements

At least 1 year of experience in a retail, automotive service, or customer-facing leadership role.
Strong communication and interpersonal skills, with the ability to lead and motivate a team.
Comfort working in a fast-paced, hands-on environment that includes time in the service bay.
Basic math and cash-handling skills.
Comfort using point-of-sale and inventory systems.
Valid driver’s license with a clean driving record.
Ability to stand for extended periods and lift up to 50 pounds as needed.
Availability to work flexible hours, including weekends and some holidays.
High school diploma or equivalent.

Nice To Haves

Prior experience in quick-lube, automotive service, or a related industry.
Basic knowledge of automotive maintenance services, such as oil changes, fluid checks, and filters.
Experience supervising or training team members in a retail or service environment.
ASE certification(s) or willingness to obtain certifications as required by brand standards.

Responsibilities

Support the Store Manager in supervising daily operations and lead the location in the manager’s absence.
Coach, train, and motivate technicians and service advisors to deliver consistent, high-quality service.
Assist with scheduling team members to ensure coverage during peak hours and busy seasons.
Help onboard and train new team members on service procedures, point-of-sale systems, and customer service standards.
Foster a positive, team-oriented work environment that reflects company values.
Greet customers, explain services, and deliver a customer experience centered on speed, quality, and trust.
Recommend services based on manufacturer guidelines and vehicle needs, helping customers make informed decisions.
Resolve customer concerns or complaints promptly and professionally, escalating them to the Store Manager when needed.
Support efforts to build repeat business through excellent service and customer care.
Assist with opening and closing procedures, cash handling, and point-of-sale transactions.
Help monitor inventory of parts, fluids, and supplies and place orders as directed by the Store Manager.
Keep shop and customer areas clean, organized, and presentable according to brand standards.
Support compliance with safety protocols, environmental regulations, and company policies.
Help track daily sales, productivity, and key performance metrics and keep the team focused on store goals.
Help ensure services are performed correctly and safely, in accordance with brand and manufacturer standards.
Conduct or support quality checks on completed work.
Promote safe equipment use, chemical handling, and shop practices.
Help identify and address maintenance needs for shop equipment and facilities.
Follow other job-related instructions and perform other job-related duties requested by the supervisor.