Assistant Manager, Retail

Krispy Kreme•Pensacola, OK

21d•Onsite

About The Position

The Assistant Manager partners with the General Manager to create an exceptional customer experience and support overall shop operations. The role fosters teamwork, develops team members’ abilities, and helps meet or exceed location goals. The long-term objective is to develop the skills needed to become a General Manager at Krispy Kreme. The Assistant Manager helps lead customer-focused employees through coaching and measurement, supports recruiting and staff development, maintains product and promotion knowledge, and assists with shop accounting, inventory, equipment readiness, sanitation, and customer service. The position is based in a shop environment with fluctuating temperatures, production-area noise, and exposure to allergens. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or equivalent.
Five years of experience in a job involving the food service or retail industry.
At least two years of management experience.
Must be 18 years of age or older.
Effective written and verbal communication skills.
Commitment to fostering an equitable, unbiased culture where team members are empowered to showcase their originality.
Must be authorized to work in the United States without sponsorship.

Responsibilities

Manage and build a team of customer-focused employees through coaching, measurement, and fostering teamwork.
Assist the General Manager with recruiting, hiring, training, onboarding, and dispute resolution for team members.
Maintain knowledge of products and current promotions.
Assist with in-shop accounting, including cash handling, corporate financial and operational reporting, counting and depositing revenues, and inventory control.
Ensure equipment and resources are operational for team members, including production equipment, POS system, retail equipment, drive-thru, and processing equipment.
Maintain shop sanitation and cleanliness.
Provide exceptional customer service and foster a culture in which customers’ identities are welcomed and valued.