Assistant Manager - Faith Tennyson, Hayward CA

Eden Housing•Hayward, CA

13d•$20 - $24

About The Position

The Assistant Manager assists the Community Manager with day-to-day operations and maintenance of facilities and equipment in housing projects serving low-income families, seniors, special users, and other eligible individuals. The role works within established management operating and fiscal policies and is performed under the Community Manager’s general supervision. The position supports resident services and property administration, including applications, wait lists, move-ins and move-outs, inspections, rent collection, recertifications, resident records, and compliance with applicable housing program rules. It also provides office support, coordinates maintenance work orders, prepares project status reports, and helps maintain positive relationships with residents, staff, service providers, and the wider community. The Assistant Manager is expected to act professionally, handle financial matters with integrity, and contribute to an inclusive workplace and equitable housing environment.

Requirements

At least 6 months of clerical, office, or other related experience and/or training.
Ability to read, analyze, and interpret business and professional publications, technical procedures, government regulations, loan documents, financial reports, regulatory agreements, and legal documents.
Ability to respond to inquiries or complaints from customers, regulatory agencies, and members of the business community.
Ability to write reports, business correspondence, and procedure manuals.
Ability to present information effectively to management, public groups and officials, and boards of directors.
Ability to calculate figures and amounts, including discounts, interest, proportions, and percentages.
Ability to produce budgets, analyze financial reports and income statements, and perform cost analyses.
Ability to solve practical problems and interpret varied written, oral, diagram, or schedule instructions.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for qualified individuals with disabilities.
Ability to meet the physical demands of the position, including occasional lifting or moving of up to 25 pounds.

Nice To Haves

Professional and accurate typing at a minimum of 40 words per minute.
Previous property management experience.
General understanding of preventive and ongoing apartment maintenance.
Computer literacy, including PC hardware; familiarity with YARDI software is a plus.
Proficiency with word-processing and spreadsheet software, including Word, Excel, and Outlook.
Self-starter who is flexible, detail-oriented, and well organized.
Ability to work independently and in a team environment.
Experience working with diverse groups, including staff, residents, and outside contacts.
Commitment to the company’s goals and philosophy and a passion for equitable housing.
Experience with HUD or CTCAC properties.

Responsibilities

Order office supplies.
Schedule maintenance repairs, generate and file completed work orders, and follow up as appropriate.
Assist with resident move-in and move-out procedures and unit inspections.
Maintain the wait list and process applications in accordance with compliance regulations and company policies; explain move-in procedures.
Collect rent, account for monies collected, and make daily bank deposits as needed.
Answer telephone calls and handle office interactions in a friendly, courteous, and sincere manner.
Sort and distribute inner-office mail.
Prepare resident recertifications by interviewing residents, obtaining documentation, completing worksheets, and submitting them for approval.
Compile and maintain accurate resident records, including emergency information and incident reports.
Maintain resident files in an orderly manner according to company policies.
Refer applicants to alternative housing when units are occupied or the wait list is closed.
Apply project rules and regulations consistently.
Apply applicable housing program rules and regulations consistently.
Prepare Project Status Reports.
Maintain a clean, well-organized office and a professional appearance.
Promote harmonious relationships among residents, housing personnel, and community members.
Represent the project in business-related matters with residents and the community.
Maintain congenial relationships with residents and resident service coordinators or agencies, with sensitivity to cultural backgrounds, economic status, and special needs.
Use sound judgment, consistency, and self-control in resident interactions and other business matters.
Demonstrate company loyalty and integrity in financial matters, reporting, and relationships with residents and coworkers.
Actively participate in the company’s culture of inclusivity.