Assistant Manager, Retail

Krispy Kreme•Collingswood, NJ

13d

About The Position

The Assistant Manager partners with the General Manager to create an exceptional customer experience and support overall shop operations. The role builds and develops a customer-focused team, fosters teamwork, helps team members grow their abilities, and works toward meeting or exceeding shop goals. The long-term objective is to develop the skills needed to become a General Manager at Krispy Kreme.

Requirements

High school diploma or equivalent.
Five years of experience in a food service or retail job.
At least two years of management experience.
Must be at least 18 years old.
Effective written and verbal communication skills.
Commitment to fostering an equitable, unbiased culture where team members are empowered to express their originality.
Authorized to work in the United States without sponsorship.

Responsibilities

Manage and build a team of customer-focused employees through coaching, measurement, and fostering teamwork.
Assist the General Manager with recruiting, hiring, training, onboarding, and dispute resolution for team members.
Maintain knowledge of products and current promotions.
Assist with shop accounting, including cash handling, corporate financial and operational reporting, counting and depositing revenues, and inventory control.
Ensure equipment and resources are operational for team use, including production equipment, POS systems, retail equipment, drive-thru equipment, and processing equipment.
Maintain a high level of shop sanitation and cleanliness.
Provide exceptional customer service and foster a culture in which people’s identities are welcomed and valued.